ANDRE SINCLAIR
Garden City
Summary
Experienced with providing personal care and support to individuals in need. Utilizes effective communication and empathetic approaches to enhance client well-being. Knowledge of best practices in patient care ensures consistently high-quality service.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Direct Care Worker
Dependable Healthcare
02.2025 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Customer Service Representative
Synergy Solutions / Corestaff
01.2012 - Current
- Ranked as top performers, with customer service.
- Travelled to facilitate approximately 80 new hires.
- Continued with development as shift lead.
Collector Customer Service Representative
Wyndham DesCnaCons
11.2022 - 11.2024
- Answering high volume incoming phone calls
- Receiving payments as well as payment arrangements for current & past due accounts
- Educating customers on self service options and services
- Data entry
WAH Technical Support Advisor
Kelly Services
03.2020 - 10.2022
- Answering high volume incoming chats
- Troubleshooting technical issues for mobile devices
- Educating customers on use of products and services
- Filing repair requests
Training Coordinator - Adjunct/Associate Professor
Asurion
09.2016 - 01.2019
- Project Specialist /Project Management
- Instructing New Hires for Client business needs
- New-Hire Data entry and credential procurement
- Auditing peer progress
Peer Advisor - PSS Technician Specialist
Asurion
06.2014 - 09.2016
- Technical Resource
- Problem Solving & Troubleshooting mobile devices.
Customer Service Representative / Financial Service Representative
Verizon / Alltel Wireless
01.2009 - 01.2011
- Progressed to customer service representative to handle more in-depth billing / payment issues as well as sell / upgrade a full range of products and services within inbound call center.
- Responded to 100 calls daily from residential and business accounts.
- Resolved issues and presented best options.
- Ranked as top performers, collecting over $2 million from delinquent accounts over a 2 year period.
- Continually exceeded department and personal goals for calls per hour and sales revenues.
- Exceeded individual and team goals.
Assistant Manager
The Men's Wearhouse
01.2000 - 01.2009
Terminal / PC Support Tech / Conversion Analyst
Vital Processing Services (now Tsys)
01.1995 - 01.2000
- Initially provided terminal support, transitioned to PC support, and later moved to Visa merchant assistance services within inbound call center, answering 100 inquiries and researching issues daily.
Education
Undergraduate courses -
Mesa Community College
Mesa, AZSkills
- Customer Service
- Written Communication
- Verbal Communication
- Microsoft Office
- Organization
- Self-starter
- Teamwork
- Problem Solving
- Multitasking
- Microsoft Office 365
- Word
- Excel
- PowerPoint
- Behavioral management
- Behavior redirection
- State regulations
- Time management
- Social skills development
- Direct patient care
- Disability awareness
- Client transportation
- Patient assessments
- Crisis management
- HIPAA compliance
Timeline
Direct Care Worker
Dependable Healthcare
02.2025 - Current
Collector Customer Service Representative
Wyndham DesCnaCons
11.2022 - 11.2024
WAH Technical Support Advisor
Kelly Services
03.2020 - 10.2022
Training Coordinator - Adjunct/Associate Professor
Asurion
09.2016 - 01.2019
Peer Advisor - PSS Technician Specialist
Asurion
06.2014 - 09.2016
Customer Service Representative
Synergy Solutions / Corestaff
01.2012 - Current
Customer Service Representative / Financial Service Representative
Verizon / Alltel Wireless
01.2009 - 01.2011
Assistant Manager
The Men's Wearhouse
01.2000 - 01.2009
Terminal / PC Support Tech / Conversion Analyst
Vital Processing Services (now Tsys)
01.1995 - 01.2000
Undergraduate courses -
Mesa Community College
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