Andre Souza
Pompano Beach
Summary
- Customer Service: Able to utilize math skills with ease; Interpersonal strengths to ensure provision of high-quality customer service within fast-paced retail environments.
- Communication & Presentation: Have been improving with the work experience throughout those last years on English speech and writing.
- Computer Skills: Technical proficiencies include Microsoft power point, word, excel and social media.
- Key Strengths: Intelligent and loyal team member; contributing to positive and productive work environments and team morale.
Overview
2027
2027
years of professional experience
Work History
Cashier
Miami Grill
- Worked for a year on Miami Grill as a Cashier/ Crew member
- Delivered exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash register transactions accurately and efficiently.
- Collaborated with staff to ensure efficient service during peak hours.
- Contributed to positive team atmosphere through effective communication skills.
- Worked front counter, drive-thru and other areas.
Store Clerk/Cashier and Shift Leader
7-11
- Worked as a Crew member/Cashier and shift leader for almost two years at 7-11.
- Provided exceptional customer service to enhance shopper experience and foster loyalty.
- Operated cash register, managed transactions accurately, and maintained financial integrity.
- Stocked shelves efficiently, ensuring product availability and adherence to visual merchandising standards.
- Assisted in maintaining cleanliness and organization of store areas for optimal safety and efficiency.
- Demonstrated adaptability by quickly learning new products and services to assist customers effectively.
Cleaner
MOPPA With Triangle Services
Fort Lauderdale
- Worked on MOPPA with Triangle Services for about 5 Months cleaning in the courthouse at Fort Lauderdale.
- Maintained cleanliness and sanitation in common areas and restrooms.
- Operated cleaning equipment including vacuums, floor scrubbers, and pressure washers.
- Followed safety protocols to ensure a hazard-free environment.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Assisted in inventory management of cleaning supplies and equipment.
Driver
Uber
2023 - Current
- Uber experience for over 2 and a half years, having good ratings and repertoire with clientele. Even gaining private customers for good service.
- Navigated city routes efficiently, ensuring timely pickups and drop-offs for passengers.
- Maintained high vehicle cleanliness standards to enhance passenger comfort and satisfaction.
- Communicated effectively with passengers to confirm ride details and address concerns.
- Adapted quickly to changing traffic conditions, optimizing routes for faster service delivery.
- Developed strong communication skills while interacting with diverse groups of riders daily.
Cashier
Wendy’s
02.2020 - 05.2021
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted customers with menu selections, enhancing overall dining experience.
- Multitasked during peak hours while maintaining accuracy in cash handling.
- Participated in training new cashiers on operational procedures and best practices.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
Cashier
Haagen Dazs
Sawgrass mills
07.2019 - 01.2020
- Worked on Haagen Dazs at Sawgrass mills
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure timely service during peak hours.
Education
High School Diploma -
McArthur High School
Hollywood, FL06-2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
Qualifications Summary
Able to utilize math skills with ease; Interpersonal strengths to ensure provision of high-quality customer service within fast-paced retail environments., Have been improving with the work experience throughout those last years on English speech and writing., Technical proficiencies include Microsoft PowerPoint, Word, Excel and social media., Intelligent and loyal team member; contributing to positive and productive work environments and team morale.
Experience Highlights
- Crewmember, Haagen Dazs, 2019-07-24, 2020-01-31
- Crewmember, Wendy's, 2020-02-01, 2021-05-31
- Grill-man, Wendy's, 2020-02-01, 2021-05-31
- Dishwasher, Wendy's, 2020-02-01, 2021-05-31
- Cashier, Haagen Dazs, 5 months
- Cashier, Wendy's, 1 year
- Crewmember, Miami Grill, 1 year
- Crewmember/Cashier and Shift Leader, 7-11, over 1 year
- Cleaner, Triangle Services, 5 months, Fort Lauderdale, FL
- Uber Driver, over 2.5 years
- Boy Scout, Brazil, more than 8 years
Languages
Spanish
Professional Working
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Cashier
Wendy’s
02.2020 - 05.2021
Cashier
Haagen Dazs
07.2019 - 01.2020
Cashier
Miami Grill
Store Clerk/Cashier and Shift Leader
7-11
Cleaner
MOPPA With Triangle Services
Driver
Uber
2023 - Current
High School Diploma -
McArthur High School