Dynamic server with a proven ability to enhance guest engagement and satisfaction in high-volume dining environments. Skilled in POS operation and effective multitasking.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Server
Hen and hog smokehouse
Pompano Beach, Florida
09.2025 - Current
Provided exceptional customer service in fast-paced dining environment.
Assisted with menu recommendations and answered guest inquiries promptly.
Processed orders accurately and efficiently using toast.
Restaurant Manager
Pappadeaux Seafood Kitchen
08.2021 - 03.2025
Monitored revenue and expenditure on a daily, weekly and monthly basis to maximize profitability.
Responsible for the hiring and on-boarding process as well as the interviewing and training of staff.
Managed a team of 70 front-of-house and back-of-house employees.
Oversaw compliance with all relevant laws, standards and regulations.
Implemented upselling tactics which helped increase sales for the restaurant by 15%
Server
Flanigan's Seafood Bar and Grill
Fort Lauderdale, Florida
01.2018 - 12.2020
Providing Excellent Customer Service
Upselling & Suggestive Selling
Following Health & Safety Standards
Help teammates when needed to support smooth operations
Managed guest complaints professionally, ensuring satisfaction and comfort.
Increase guest satisfaction and restaurant revenue
Insurance Verifier
Health Solutions One
11.2015 - 01.2017
Entered accurate records of calls and benefits into billing software
Extensive experience in handling medical billing and insurance processes.
Utilized multiple systems to document customer interactions and ensure exceptional service delivery.