Andre Watson
Houston,TX
Summary
Seasoned in providing leadership within safety and security management. Experienced in developing and implementing comprehensive safety programs, managing diverse teams, and ensuring regulatory compliance across all operations. Strengths include strong decision-making abilities, crisis management skills, and excellent communication. Previous roles have resulted in enhanced safety measures, improved security protocols, and a safer work environment for all staff members and guests.
Overview
11
11
years of professional experience
Work History
General Manager
Best Crowd Management
Houston, TX
03.2024 - Current
- Manages, oversees and coordinates all aspects of operations activities including, but not limited to operations planning, qualifying potential business, operational review of events and profitability. Overall responsibility for customer satisfaction on all installed accounts.
- Develops and implements operations strategies that improve execution and provide additional value in a cost-effective manner.
- Effectively communicates goals to the operations team and communicates with the wide organization and maintains accurate and up to date records necessary for processing of internal and external reports.
- Overall responsibility for execution of contracts – estimated cost vs. actual cost; review of contracts; supervision of labor and subcontractors; planning and scheduling contracts, preparation of invoices, and collections.
- Proactively communicates with and seeks feedback from all customers. Seeks to continuously improve customer satisfaction; meets with customers on a regular basis to ensure we are meeting their needs.
- Proactively communicates with and seeks feedback from all staff. Seeks to continuously improve performance and efficiencies.
- Managed staff training programs to enhance service quality and compliance.
- Coordinated communication between clients, vendors, and event staff.
- Analyzed operational processes to identify areas for improvement and innovation.
- Led crisis management efforts and collaboration with local, state, federal law enforcement and first responders to ensure safety during unforeseen incidents.
Sr. Event Security Manager
Atlanta Hawks & State Farm Arena
Atlanta , GA
01.2020 - 03.2024
- Manage building’s 24/7 posts dispatch Command Center.
- Creating and updating the department’s Standard Operating Procedures (SOP’s) for all posts.
- Knowledge of building’s Fire Alarm systems.
- Knowledgeable of ISS systems / Incident Management System.
- Working knowledge of CCTV systems.
- Budget assistance and planning.
- Manage Security Supervisor’s training and scheduling.
- Manage Security Officers training and scheduling (200-400 Staff members).
- Event and department Budgets.
- Security department recruitment and training.
- Event estimates for staffing.
- Liaison of the law enforcement team Atlanta Police, Fulton County Sheriff.
- Liaison and coordinator for third party security and Canine vendors.
- Developed and implemented security protocols for events at State Farm Arena.
- Coordinated with local law enforcement for event security planning and execution.
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
- Audited existing security systems for potential vulnerabilities and implemented corrective measures as necessary.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
- Conducted risk assessments with private and federal agencies to identify potential security threats at the venue.
Sr. Event Security Manager
Comcast Spectacor/ Wells Fargo Center
Philadelphia, Pennsylvania
10.2017 - 01.2020
- Manage building’s 24/7 posts (Loading Dock, Dean Admin and Command Center).
- Creating and updating the department’s Standard Operating Procedures (SOP’s) for all posts.
- Knowledge of building’s Fire Alarm systems.
- Knowledgeable of ISS systems / Incident Management System.
- Working knowledge of CCTV systems.
- Budget assistance and planning.
- Tracking security guard licenses and status.
- Manage Security Supervisor’s training and scheduling.
- Manage Security Officers and Guest Services training and scheduling (300-400 Staff members).
- Event and department Budgets.
- Security department recruitment and training.
- Event estimates for staffing.
- Conducted risk assessments to identify potential security threats at the venue.
- Coordinated with local law enforcement for event security planning and execution.
- Trained staff on emergency procedures and conflict resolution techniques.
- Monitored surveillance systems to detect and respond to incidents promptly.
- Reviewed and updated emergency response plans for various event scenarios.
- Developed and enforced security policies, procedures, and protocols to protect confidential information.
- Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
Manager of Security
AEG Management/ Barclays Center
Brooklyn, New York
03.2017 - 10.2017
- Manage building’s 24/7 posts (Loading Dock, Dean Admin and Command Center).
- Creating and updating the department’s Standard Operating Procedures (SOP’s) for all posts.
- Knowledge of building’s Fire Alarm systems.
- Knowledgeable of ISS systems / Incident Management System.
- Working knowledge of CCTV systems.
- Budget assistance and planning.
- Tracking security guard licenses and status.
- Manage Security Supervisor’s training and scheduling.
- Manage Security Officers training and scheduling (250-300 Officers).
- Staff Budgets.
- Security department recruitment and training.
- Event estimates for staffing.
- Developed security protocols for large events at Barclays Center.
- Managed security staff scheduling and assignments for maximum coverage.
- Conducted risk assessments to identify vulnerabilities in event operations.
- Coordinated with local law enforcement for safety and emergency response.
- Trained security personnel on emergency procedures and customer service skills.
- Implemented crowd management strategies during high-attendance events.
- Collaborated with event organizers to ensure compliance with safety regulations.
- Conducted security assessments and audits of existing systems, policies, and procedures.
- Served as a liaison between the organization and outside agencies such as law enforcement or government authorities regarding any issues pertaining to information security.
Assistant Manager of Security
AEG Management/ Barclays Center
Brooklyn, New York
01.2015 - 03.2017
- Manage building’s 24/7 posts (Loading Dock, Dean Admin and Command Center).
- Creating and updating the department’s Standard Operating Procedures (SOP’s) for all posts.
- Knowledge of building’s Fire Alarm systems.
- Knowledgeable of ISS systems / Incident Management System.
- Working knowledge of CCTV systems.
- Budget assistance and planning.
- Tracking security guard licenses and status.
- Manage Security Supervisor’s training and scheduling.
- Staff Budgets.
- Event estimates for staffing.
- Coordinated scheduling for events at Barclays Center to ensure seamless operations.
- Assisted in training new staff on customer service protocols and venue policies.
- Facilitated communication between management and staff to address operational challenges.
- Implemented feedback systems to improve guest experience during events at the venue.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
Certificate - Athlete Management
Sports Management Worldwide
Portland, Oregon, USA01.2019
Bachelor of Arts - Business Management
Post University
Waterbury, CT09.2014
Skills
- Delegation
- Foster Teamwork
- Giving Feedback
- Outlook
- Word
- Excel
- ABIMM computer system
- Operations management
- Risk assessment
- Customer satisfaction
- Training development
- Team leadership
- Event coordination
- Conflict resolution
- Crisis management
- Performance evaluation
- Effective leader
- Schedule management
- Communication skills
- Verbal and written communication
- Facility management
- Risk mitigation
References
References upon request
Timeline
General Manager
Best Crowd Management
03.2024 - Current
Sr. Event Security Manager
Atlanta Hawks & State Farm Arena
01.2020 - 03.2024
Sr. Event Security Manager
Comcast Spectacor/ Wells Fargo Center
10.2017 - 01.2020
Manager of Security
AEG Management/ Barclays Center
03.2017 - 10.2017
Assistant Manager of Security
AEG Management/ Barclays Center
01.2015 - 03.2017
Certificate - Athlete Management
Sports Management Worldwide
Bachelor of Arts - Business Management
Post University