ANDRE WILLIAMS
Peoria,Illinois
Summary
Keep C-store operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with retail markets and proactive in capturing new customers and business opportunities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Hucks Gas Station
East Peoria, IL
06.2019 - Current
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed budget implementations, employee reviews, training, schedules.
- Identified and capitalized on community business opportunities with effective networking.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Store Manager
McDonald Shell Gas Station
East Peoria, IL
04.2011 - 06.2019
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerts customers to upcoming sales events and promotions.
- Trains new sales associates each quarter.
- Completes all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handles all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomes customers into the store and helped them locate items.
- Resolves all customer complaints in a professional manner while prioritizing customer satisfaction.
- Maintains established merchandising standards, including window, sales floor and promotional displays.
- Answers customer telephone calls promptly and in an appropriate manner.
- Actively pursues personal learning and development opportunities.
- Hires and trains staff.
Cashier
McDonald Shell Gas Station
East Peoria, IL
02.2010 - 04.2011
- MacDonald Shell #8 - 1100 N.
- Main St.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Welcomed customers into the store and helped them locate items.
- Used time efficiently when not serving customers.
- Verified that all customers received receipts for their purchases.
Education
Associate of Science - Custodial Maintenance
Southeastern Illinois College
Harrisburg, IL09.2009
Bachelor of Arts - Physical Education Teaching And Coaching
Eureka College
Eureka, IL05.1994
High School Diploma -
Lindblom Technical High School
Chicago, IL06.1989
Skills
- Staff Scheduling
- Originality and Creativity
- Supplier Monitoring
- Sales Tracking
- Recruitment and Hiring
- Quality Assurance
- Administrative Management
Certification
Commercial Cleaning Certificate Serve Safe National Restaurant Association Certification Expires 12-2024 Illinois Department of Public Health - Food Services Sanitation Manager Certificate. Expires 12-2024 Underground Storage Tank Class C License . Expires 10-22.
Timeline
General Manager
Hucks Gas Station
06.2019 - Current
Store Manager
McDonald Shell Gas Station
04.2011 - 06.2019
Cashier
McDonald Shell Gas Station
02.2010 - 04.2011
Associate of Science - Custodial Maintenance
Southeastern Illinois College
Bachelor of Arts - Physical Education Teaching And Coaching
Eureka College
High School Diploma -
Lindblom Technical High School