Andrea Anaya
Sahuarita ,United States
Summary
Dynamic Business Office Manager with a proven track record at Hospice of the West, excelling in financial operations and compliance. Skilled in staff training and development, I enhance customer satisfaction through effective problem-solving and teamwork. Successfully contributed to a seamless annual audit while optimizing office inventory management.
Overview
3
3
years of professional experience
Work History
Business Office Manager
Hospice of the West
Tucson, AZ
08.2024 - 01.2026
- Managed daily operations of business office, ensuring efficient workflow and adherence to policies.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
Resident Care Coordinator
Canyon Valley Memory Care
Green Valley, AZ
01.2024 - 06.2024
- Coordinated resident care plans to ensure individualized support and compliance with health regulations.
- Collaborated with healthcare professionals to assess resident needs and develop tailored intervention strategies.
- Facilitated communication among families, staff, and residents to enhance care coordination and satisfaction.
- Implemented training programs for staff on best practices in memory care and resident engagement techniques.
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Analyzed feedback from residents and families to identify areas for improvement in service offerings and care strategies.
Client Success Manager
Thekey Home Care
Tucson, AZ
11.2022 - 05.2023
- Managed daily operations of business office, ensuring efficient workflow and adherence to policies.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH01.2021
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Employee onboarding
- Office management
- Records management
- Human resources management
- Office inventory oversight
- Electronic medical records (EMR) systems
- Customer service
- Teamwork and collaboration
- Schedule management
- Problem-solving
- Team collaboration
Timeline
Business Office Manager
Hospice of the West
08.2024 - 01.2026
Resident Care Coordinator
Canyon Valley Memory Care
01.2024 - 06.2024
Client Success Manager
Thekey Home Care
11.2022 - 05.2023
Bachelor of Science - Healthcare Administration
Southern New Hampshire University