Andrea Bertagna
Corpus Christi,TX
Summary
Highly motivated professional with 20 years of entrepreneurial and management experience including over 5 years of healthcare experience. Experience in operations management, business strategy, and financial management. Background working independently as a manager, leader, and collaborative team member. History of applying business acumen, experience, and decisive judgement to both meet and exceed national sales and customer service goals. Demonstrated success in capitalizing on new trends and technology in order to drive business development initiatives for Fortune 500 franchises in both California and Texas.
Overview
26
26
years of professional experience
Work History
Sales Associate
Ashley Furniture Homestore
Corpus Christi, TX
05.2022 - Current
- Top Sales Associate
- Second Highest Writer
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
Human Resources Manager
Blades Plumbing
Corpus Christi, TX
08.2017 - 05.2022
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
Owner
Capire LLC
Rocklin, CA
02.2006 - 05.2014
- Responsible for all aspects of Human Resources
- Worked with over 750 National Vendors
- Trained all design staff and sales staff
- Responsible for all aspects of build out
- Responsible for all advertising
- Responsible for all vignette set up
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Business Owner
Valore LLC. dba DirectBuy of Central Texas
Austin, TX
12.2009 - 01.2014
- Owned and operated 13,000 square foot Fortune 500 franchise which specialized in sales and design products.
- Built and maintained relationships with various client bases such as custom home builders, developers, remodelers, designers and new home purchasers.
- Responsible for all aspects of HR, legal, advertising, and finances.
- Maintained accurate accounts detailing revenue, expenses and payments to corporate office.
Customer Service Manager
A.N.C.J. dba DirectBuy of East Bay
Pleasanton, CA
03.2005 - 06.2006
- Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Human Resources Manager
Woodcreek Country Club
Wimberley, TX
12.1997 - 01.2006
- Created job postings, tracked applicants and maintained applicant database.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Aligned HR policies with federal and local regulations.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Suggested promotions and wage increases according to employee performance.
Education
NMLS # 2068457 MU4
Champions School Of Real Estate
Houston, TX12.2020
Nursing Certification - Texas Board of Nursing # 168197
Alamo Colleges
San Antonio, TX05.1998
High School Diploma -
Alice High School
Alice, TX05.1993
Some College (No Degree) - Liberal Arts
Texas State University
San Marcos, TXSkills
- Market research and analysis
- Marketing expertise
- Sales development
- Training and Development
- Customer service and support
- Customer service-focused
- Client account management
- Relationship selling
- Negotiations
Timeline
Sales Associate
Ashley Furniture Homestore
05.2022 - Current
Human Resources Manager
Blades Plumbing
08.2017 - 05.2022
Business Owner
Valore LLC. dba DirectBuy of Central Texas
12.2009 - 01.2014
Owner
Capire LLC
02.2006 - 05.2014
Customer Service Manager
A.N.C.J. dba DirectBuy of East Bay
03.2005 - 06.2006
Human Resources Manager
Woodcreek Country Club
12.1997 - 01.2006
NMLS # 2068457 MU4
Champions School Of Real Estate
Nursing Certification - Texas Board of Nursing # 168197
Alamo Colleges
High School Diploma -
Alice High School
Some College (No Degree) - Liberal Arts
Texas State University