Andrea Beth Thomas

Experience

• Take First Notices
• Reviewed coverages, exclusions and applicable endorsements.
• Completed liability investigation for causality claims by communicating with insureds, claimants, medical providers and attorneys.
• Handle theft and total loss claims to conclusion.
• Accurately assessed injury claims to determine appropriate settlement within the parameters of the policy.
• Process subrogation claims when necessary.
• Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
• Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
• Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.

• Took First Notices
• Reviewed policies and applied appropriate coverage.
• Completed thorough investigations to determine liability by communicating with all parties involved.
• Worked closely with Special Investigation Unit to prevent insurance fraud.
• Handled total losses for both first and third parties til conclusion.
• Handles incoming arbitration claims on a monthly basis.
• Managed high call volume and influx of claims.
• Handled PIP, Medpay and bodily injury claims.
• Issued settlement checks and protected any potential liens.
• Handled Homeowner liability cases.

• Assisted with deposits and cashing of checks.
• Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
• Recognized and prevented fraudulent activities and suspicious transactions.
• Created teller schedule to keep weekly and weekend shifts properly staffed.
• Executed wire transfers, stop payments and account transfers.
• Counted, verified and handled bank deposits and armored car transactions including ATM.
• Maintained friendly and professional customer interactions.