Summary
Overview
Work History
Skills
Timeline
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Andrea Briel

Bedford,VA

Summary

Collaborative recruiter applies strong project management skills to every job task. Demonstrates efficiency in coordinating onboarding activities with organizing and planning abilities. Possesses strong interpersonal and relationship-building skills dedicated to integrating new hires effectively into organization.

Overview

6
6
years of professional experience

Work History

Onboarding Coordinator

GoGoGrandparent
11.2022 - Current
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Led professional and thorough orientation sessions, introducing new hires to key company information.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Collaborated with different staff and management to facilitate department-specific onboarding.
  • Wrote surveys, course material and handbooks for different onboarding needs.
  • Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
  • Trained new hires in technology required to access company systems and complete job tasks.

Product Coordinator

GoGoGrandparent
03.2021 - 11.2022
  • Managed product demonstrations and testimonials for performance evaluation.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Consulted with buyers to determine projected demand for products and services.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Analyzed metrics to measure product performance.

Operations Team Lead

GoGoGrandparent
08.2017 - 03.2021
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Analyzed department metrics and performance and reported findings to management.
  • Gathered, organized and input information into digital database.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Customer Service Representative

GoGoGrandparent
06.2017 - 08.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.

Skills

  • Applicant Qualification
  • Policy and Procedure Writing
  • Employee Orientation
  • Training Development and Execution
  • Termination Procedures
  • Remote Conferencing and Communication
  • Personnel Files
  • Job Performance Evaluations

Timeline

Onboarding Coordinator

GoGoGrandparent
11.2022 - Current

Product Coordinator

GoGoGrandparent
03.2021 - 11.2022

Operations Team Lead

GoGoGrandparent
08.2017 - 03.2021

Customer Service Representative

GoGoGrandparent
06.2017 - 08.2017

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Andrea Briel