ANDREA BUFFINGTON CAWLEY
Property Manager
Aurora,CO
Summary
Committed and hardworking Property/Customer Service Rep with experience processing transactions and assisting customers. Good listening skills combined with attentive and detail-oriented natureDedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable Property Manager/CSR offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
23
23
years of professional experience
3
3
Languages
Work History
Property Manager
Public Storage
05.2025 - 04.2026
- Generated "warm leads" from general inquiries to potential rentals.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Turned walk-ins into completed rental agreements.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Reduced vacancy periods by implementing strategic marketing initiatives through structured scripts and special offer promotions.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Conducted daily property and unit inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs to identify required repairs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up with delinquent tenants both in person and on the phone regarding autopay issues, late and lien fees, explained collection cycle procedures.
- Worked with auction bidders to streamline auction vacate process
- and when necessary follow-up with the online auction vendor.
Front End Associate
Walmart
12.2020 - 08.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Managed inventory to reduce waste, accurately tracking stock levels and placing orders for replenishments.
- Supported marketing initiatives, distributing flyers and informing customers about upcoming sales events.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Facilitated cash, check and credit transactions on cash register with 99% accuracy.
Office Manager
HH Fine Jewelry
04.2010 - 06.2019
- Opening, closing, safe operations, make deposits and keyholder responsibilities.
- Maintained all client computer records: sales, repairs, consignment, ordering jewelry supplies as needed.
- Communicating with clients in person and on phone regarding transaction updates.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Substitute Teacher
Osceola School District
08.2003 - 10.2009
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Skills
Customer service
Time management
Timeline
Property Manager
Public Storage
05.2025 - 04.2026
Front End Associate
Walmart
12.2020 - 08.2024
Office Manager
HH Fine Jewelry
04.2010 - 06.2019
Substitute Teacher
Osceola School District
08.2003 - 10.2009