Andrea Casanova
Miami,FL
Summary
In recent years, I served as a Sales Manager overseeing sales targets, stock control, and customer service. Transitioning to Ecommerce Manager, I led advertising campaigns, digital customer service, inventory updates, and collaborated with influencers. I also worked in various roles in a restaurant, from kitchen, to manager, handling customer service, maintenance, and issue resolution.
Overview
7
7
years of professional experience
Work History
Manager's Assistant
El Bardi - Gyu Kaku Restaurant
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
Ecommerce Marketing Manager
Delaostia, Farlowin SA
01.2020 - 06.2021
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
- Optimized website performance for improved customer experience and higher conversion rates.
- Managed email marketing campaigns to drive revenue growth and customer engagement.
- Established partnerships with influencers and bloggers to expand the brand''s reach and credibility in the target market segments.
- Created and managed social media campaigns to increase brand engagement.
Sales Manager
Delaostia, Farlowin SA
04.2017 - 01.2020
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
Bachelor of Arts - Fashion Design
Instituto Universitario De Las Mercedes
Caracas, Ve01.2017
Bachelor - Journalism
Universidad Católica Andrés Bello
Caracas, VE04.2015
High School Diploma -
Obra Del Buen Consejo
San Antonio, VE07.2013
Skills
- Workforce Management
- Team leadership
- Creative Problem Solving
- Organizational skills
- Task delegation
- Effective communication
- Customer service excellence
- Problem-solving abilities
Available upon request.
Juan Sebastian Chonna - General manager
Phone: 305-613-0051
Jesus Rodriguez - Manager
Phone: 786-792-1744
Bahar Bahari Rabiei - C.E.O Delastia, Farlowin SA
Phone: +54 9 11 6792-8169
Timeline
Manager's Assistant
El Bardi - Gyu Kaku Restaurant
09.2021 - Current
Ecommerce Marketing Manager
Delaostia, Farlowin SA
01.2020 - 06.2021
Sales Manager
Delaostia, Farlowin SA
04.2017 - 01.2020
Bachelor of Arts - Fashion Design
Instituto Universitario De Las Mercedes
Bachelor - Journalism
Universidad Católica Andrés Bello
High School Diploma -
Obra Del Buen Consejo
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