Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Cerda

Warren ,MI

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

7
7
years of professional experience

Work History

Sales Associate

Checksmart
Warren Mi
09.2023 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Collaborated with team members to achieve monthly sales targets.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.

Sales Representative

Oportun
Oakland, CA
05.2021 - 08.2022
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

T-Mobile
Oakland Ca
01.2019 - 05.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Team Member

Target
Oakland, CA
03.2018 - 01.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Operated register to process payments and collect cash payment for order totals.

Education

Highschool -

Strathmore High
Strathmore, CA
06.2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Money handling
  • Cash register operation
  • Customer needs assessment
  • Upselling
  • Retail store operations
  • Policy and procedure adherence

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Checksmart
09.2023 - Current

Sales Representative

Oportun
05.2021 - 08.2022

Sales Associate

T-Mobile
01.2019 - 05.2021

Team Member

Target
03.2018 - 01.2019

Highschool -

Strathmore High
Andrea Cerda