Andrea Cruz
York,SC
Summary
Results-driven individual with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
5
5
years of professional experience
Work History
Fulfillment Lead
Walmart
Rock Hill, SC
08.2023 - Current
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Supervised curbside production overseeing 18 associates.
- Boosted overall sales performance with a 6% growth, achieving over $6 million in annual profits.
- Consistently outperformed budget goals, exceeding them by upwards of 27% annually.
- Boosted department output by 36%.
- Boosted member satisfaction by 30%.
- Analyzed data from reports to identify areas of improvement in order processing efficiency.
- Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Forklift Operator
Walmart
Rock Hill, SC
03.2023 - Current
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Tied and secured loads to prevent shifting or damage to items.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Packaged, labeled and tagged goods before transfer.
Merchandise Lead
Walmart
Rock Hill, SC
03.2023 - 08.2023
- Supervised daily operations and tasks of 35-member team.
- Supervised team of sales associates, delegating tasks and providing guidance when needed.
- Facilitated daily and weekly meetings for effective communication and planning.
- Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
- Guided the layout and organization of merchandise in-store, optimizing space for product visibility and customer flow.
- Facilitated truck unloading operations.
Merchandise Associate
Walmart
Rock Hill, SC
02.2023 - 03.2023
- Participated in physical inventories by counting merchandise stored in backroom areas.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Supermarket Supervisor
Las Americas Supermarket
Rock Hill, SC
08.2020 - 12.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Assigned work and monitored performance of project personnel.
- Responded to customer concerns and conveyed details about results.
Education
Associate of Science - Business Administration And Management
York Technical College
Rock Hill, SC12-2024
Skills
- Effective Leadership
- Proficient in Two Languages (Spanish, English)
- Certified Forklift Operator
- Organizational Administration
- Analytical Problem Solver
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Fulfillment Lead
Walmart
08.2023 - Current
Forklift Operator
Walmart
03.2023 - Current
Merchandise Lead
Walmart
03.2023 - 08.2023
Merchandise Associate
Walmart
02.2023 - 03.2023
Supermarket Supervisor
Las Americas Supermarket
08.2020 - 12.2022
Associate of Science - Business Administration And Management
York Technical College