Andrea Damian
New Rochelle,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Professional and friendly with customer service abilities. Willingness to take on added responsibilities to meet team goals. Adapts smoothly to complex situations and works well with others.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security/EMS Dispatcher
Prosegur
Somers, NY
05.2024 - Current
- Dispatched security officers or EMS units to the scene of emergencies.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Managed high-pressure situations with calm decision-making, leading to more effective responses to emergencies.
- Assessed the nature of incidents and determined the appropriate response.
- Received and prioritized emergency calls.
- Documented incidents and responses for record keeping and reporting purposes.
- Monitored surveillance systems for irregular or unusual activity.
- Maintained communication with responders, providing updates and instructions.
FRONT END/Returns Associate
TJ Maxx, TJX Companies
Mount Vernon, NY
11.2023 - 05.2024
- Greeted customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Made product recommendations to increase sales.
- Provided backup support for other departments when needed.
Education
Associate of Applied Science - Criminal Justice
Westchester Community College
Valhalla, NY05.2025
High School Diploma -
New Rochelle High School
New Rochelle, NY06.2022
Skills
- Customer Service
- Organizational skills
- Adaptable and Flexible
- Attentive and Observant
- Bilingual
Certification
- NYS EMT Certified
- NYS Security Guard Certified
- First Aid/CPR/AED Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security/EMS Dispatcher
Prosegur
05.2024 - Current
FRONT END/Returns Associate
TJ Maxx, TJX Companies
11.2023 - 05.2024
Associate of Applied Science - Criminal Justice
Westchester Community College
High School Diploma -
New Rochelle High School