Andrea Davis
Fort Lauderdale,FL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Production Associate
Publix Supermarkets
08.2021 - 11.2024
- Directed food production, food safety and food quality assurance according to policies, procedures, laws and department requirements.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Supported retail food and nutrition services and focused on food production, food service support and sanitation.
- Recorded production and test data for each food product batch such as ingredients used, test results and time cycle.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Financial Customer Service Associate
Amscot
10.2018 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Documented and detailed outbound calls and complaints using call center's CRM database.
- Manage payment extensions, delinquent accounts, and update and maintain accounts in accordance with Federal Regulation and Policies.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
JCPenney
03.2006 - 08.2018
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated smart shopper conversion and e-commerce migration activities and tasks from POS system.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Plantation High School
Plantation, FL06.2004
Skills
- Customer Service
- Sales Experience
- Data Entry
- Microsoft Applications
- Time Management
- Effective Communication
- Problem Solving
- Multitasking and organization
- Attention to detail
- Production Expertise
Timeline
Production Associate
Publix Supermarkets
08.2021 - 11.2024
Financial Customer Service Associate
Amscot
10.2018 - 06.2020
Customer Service Representative
JCPenney
03.2006 - 08.2018
High School Diploma -
Plantation High School
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