Andrea Deratany
Summary
Customer-focused professional with hands on experience in front desk and high volume customer service environments, including salon and hospitality settings. Skilled in appointment scheduling, handling phone and in-person inquiries, processing transactions, and maintaining smooth daily operations. Known for staying organized under pressure, communicating clearly with clients, and creating a welcoming, efficient experience that supports repeat business and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Lead Receptionist at Drybar
Michelle Prager
Melbourne, FL
06.2025 - 05.2026
- Managed high-volume front desk flow, coordinating appointments and resolving scheduling conflicts to keep operations running smoothly.
- Trained new receptionists on booking systems and client service standards, improving team accuracy and consistency.
- Built client relationships by anticipating preferences and handling concerns, driving repeat visits and positive feedback.
- Handled checkout and retail, upsold products, and sold memberships while maintaining accurate transactions and supporting daily sales targets.
Team Member at Panera Bread
Morgan Roberts
Indialantic, FL
12.2024 - 06.2025
- Maintained dining room cleanliness and organization during peak hours, quickly resetting tables and keeping the space guest-ready.
- Delivered friendly, efficient service by assisting guests with orders, refills, and requests to keep the experience smooth.
- Operated cashier as needed, accurately taking orders, handling payments, and managing busy rushes without slowing service.
- Assisted with food prep and line support, following safety standards and helping the team keep orders moving during high-volume periods.
Team Member at Checkers and Rally’s
Gentsy Kroldart
Melbourne, FL
09.2024 - 12.2024
- Provided fast, friendly customer service at the register, accurately taking orders and handling payments during busy drive-thru and counter rushes.
- Answered customer questions about menu items, promotions, and orders, ensuring clear communication and a smooth ordering experience.
- Resolved order issues in real time, correcting mistakes and ensuring customers received accurate, satisfactory orders.
- Supported a positive customer experience by maintaining a welcoming attitude while balancing front counter and kitchen responsibilities.
Education
High School Diploma -
Melbourne High School
Florida 05.2025
Skills
- Customer Service & Guest Relations
- Appointment Scheduling (POS / Booking Systems)
- Conflict Resolution & Problem Solving
- Phone & In-Person Communication
- Time Management in Fast-Paced Environments
- Team Collaboration & Support
Timeline
Lead Receptionist at Drybar
Michelle Prager
06.2025 - 05.2026
Team Member at Panera Bread
Morgan Roberts
12.2024 - 06.2025
Team Member at Checkers and Rally’s
Gentsy Kroldart
09.2024 - 12.2024
High School Diploma -
Melbourne High School