Andrea Diaz
Seminole,FL
Summary
Results-driven Hospitality and Restaurant Manager with 8+ years of experience leading high-volume operations. Proven track record of increasing revenue, improving team performance, and enhancing guest satisfaction. Skilled in staff management, cost control, and operational efficiency. Bilingual in English and Spanish.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Jake’s Coastal Cantina
10.2023 - Current
- Lead a team of 20+ employees, overseeing all daily operations and performance
- Increased revenue by approximately 15% through improved service and upselling strategies
- Reduced food and labor costs by 10% through better scheduling and inventory control
- Improved customer satisfaction scores and online reviews through staff training and service standards
Pastry Chef
Bon Appétit Restaurant
Dunedin, FL
11.2016 - Current
- Supervised 4–6 kitchen staff and coordinated with a team of 15+ employees
- Managed production for 400+ customers daily in a high-volume setting
- Maintained strict health and safety compliance while improving food quality and consistency
Assistant Manager
Cabanas Coastal & Beachside Grill
06.2023 - 10.2023
- Supervised a team of 10–15 staff members in a fast-paced environment
- Helped improve operational efficiency, reducing ticket times and increasing table turnover
- Assisted in inventory management and cost control initiatives
Barista/Hostess
The Current Hotel by Marriott
Tampa, FL
08.2022 - 12.2022
- Delivered excellent guest service and handled high-volume customer interactions
- Managed POS transactions and supported reservation systems
Education
A.S. - Hospitality & Tourism Management
St. Petersburg College
01.2022
Culinary Arts Certificate - undefined
Pinellas Technical College
01.2014
Skills
- Leadership
- Team Management
- Revenue Growth
- Cost Control
- Operations Management
- Customer Service
- Inventory Management
- Problem Solving
- Communication
- Team player
- Operations management
- Problem resolution
- Leadership and team building
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 25 staff members.
Certification
- Certified service safe General manager, big claw management- 3 years
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
General Manager
Jake’s Coastal Cantina
10.2023 - Current
Assistant Manager
Cabanas Coastal & Beachside Grill
06.2023 - 10.2023
Barista/Hostess
The Current Hotel by Marriott
08.2022 - 12.2022
Pastry Chef
Bon Appétit Restaurant
11.2016 - Current
Culinary Arts Certificate - undefined
Pinellas Technical College
A.S. - Hospitality & Tourism Management
St. Petersburg College