Open To Work
Andrea E. Alban
Seattle,WA
Summary
Qualified Clinic Manager with 6+ years of experience as a Clinic Manager in ophthalmology and multi-specialty practices. Skilled in financial operations, revenue cycle management, staff leadership, and regulatory compliance. Proven track record of overseeing restructures, improving profitability, optimizing workflows, and elevating patient satisfaction. Seeking to leverage leadership and operational expertise in a healthcare management role that delivers measurable improvements in financial performance, staff engagement, and patient outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinic Manager
Northwest Eye Surgeons
01.2024 - Current
- Directed daily operations of a multi-specialty clinic with 40+ staff across ophthalmology subspecialties.
- Managed and maintained a $1.5M monthly budget ($18M+ annually), ensuring positive EBITDA through careful expense oversight and revenue optimization.
- Increased RVUs by 15% without extending clinic hours, improving revenue efficiency.
- Improved billing collections by 20% by reducing chart closure lag and streamlining check-in/out processes.
- Oversaw staff hiring, training, evaluations, retention, and cross-training to support flexible coverage across cornea, retina, and glaucoma.
- Reduced wage costs and sustained consistently low overtime hours through proactive scheduling.
- Partnered with marketing to increase patient referrals and strengthen provider relationships.
- Maintained high MIPS scores through compliance monitoring, staff education, and accurate documentation.
- Implemented new technologies, EHR workflows, and compliance audits to support patient access and operational efficiency.
- Completed Good Clinical Practices (GCP) training and supported clinical trial coordination.
Lead Ophthalmic Technician / Assistant Manager
Optum | The Polyclinic
01.2022 - 01.2024
- Supervised and trained ophthalmic technicians, ensuring compliance with policies and best practices.
- Coordinated clinic workflow, scheduling, and provider support to minimize patient wait times.
- Implemented HIPAA and OSHA compliance protocols, ensuring safety and quality standards.
- Provided EMR training and troubleshooting support, increasing staff efficiency.
- Assisted in clinic equipment management and specialty procedures (corneal crosslinking).
Ophthalmic Technician
Advantage Care Physicians
01.2019 - 01.2021
- Supported high-volume practice with patient work-ups, diagnostic imaging, and charting.
- Maintained HIPAA-compliant documentation and assisted in minor procedures.
Lead Ophthalmic Technician
NYC Retina
01.2018 - 01.2019
- Trained and supervised technicians, managed scheduling and payroll.
- Oversaw inventory, ordered injectables, and conducted diagnostic procedures.
Surgical Coordinator / Technician / Scribe / Supervisor
Eastside Eye Associates
01.2014 - 01.2017
- Managed cataract surgery scheduling, credentialing, and insurance verification.
- Supervised technicians to improve patient flow and reduce wait times.
- Assisted with scribing and diagnostic testing; calculated IOL power for surgical patients.
Scrub Technician
Yager Plastic Surgery
01.2005 - 01.2011
- Assisted in 370+ surgical procedures annually, maintaining sterile field compliance.
- Oversaw AAAHC accreditation compliance, inventory, and surgical readiness.
Education
Bachelor of Science - Healthcare Administration
Touro Worldwide University
01.2026
Skills
- Budget & Financial Management (Tableau proficiency)
- Revenue Cycle Management & Payer Contracting
- Data Analytics & Performance Metrics (Tableau, Excel)
- Healthcare Operations & Patient Access Optimization
- Staff Supervision, Training, and Development
- EHR Systems (training, workflow optimization)
- HIPAA, OSHA, MIPS, and Compliance Audits
- JCAHPO Ophthalmic Assistant (COA) Certified
- Good Clinical Practices (GCP) Certification
- Surgical Assistance & Diagnostic Testing
- Medical terminology
- Office administration
- Employee training
- Recruitment and hiring
- Patient relations
- Records management
- Budgeting expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Decision-making
- Operational efficiency
- Training and mentoring
- Patient education and counseling
- Employee supervision
- Team building
- HIPAA guidelines
- Self motivation
- Analytical thinking
- Operations management
- Quality control
- Staff management
- Strategic planning
- Schedule management
- Inventory management
- Written communication
- Project management
- Performance monitoring
- Data analysis
- Facility management
- Epic systems
- Budget planning
- Performance metrics
Accomplishments
- Supervised and developed a team of 40 clinical and administrative staff to ensure efficient daily operations.
- Reduced patient wait times by implementing workflow improvements, which increased daily patient volume.
Certification
- Certified COA, JACAHPO
- John Hopkins Revenue Cycle Training Certified - 2025
Languages
Spanish
Professional Working
Timeline
Clinic Manager
Northwest Eye Surgeons
01.2024 - Current
Lead Ophthalmic Technician / Assistant Manager
Optum | The Polyclinic
01.2022 - 01.2024
Ophthalmic Technician
Advantage Care Physicians
01.2019 - 01.2021
Lead Ophthalmic Technician
NYC Retina
01.2018 - 01.2019
Surgical Coordinator / Technician / Scribe / Supervisor
Eastside Eye Associates
01.2014 - 01.2017
Scrub Technician
Yager Plastic Surgery
01.2005 - 01.2011
Bachelor of Science - Healthcare Administration
Touro Worldwide University
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