Andrea Edwards
Southwest Airlines
Henderson,NV
24
years of professional experience
Dedicated Flight Attendant experienced in delivering exceptional passenger service and ensuring safety compliance. Achieved passenger loyalty and satisfaction through effective communication and conflict resolution skills. Focused on maintaining adherence to flight procedures while exceeding passenger expectations.
Work History
Flight Attendant
10 Years 3 Months- Ensured compliance with safety regulations and procedures for all onboard activities.
- Assisted in emergency situations, effectively implementing safety protocols and protocols.
- Delivered exceptional customer service to enhance passenger experience during flights.
- Collaborated with team members to efficiently manage cabin operations and service delivery.
Flight Attendant
10 Years 4 Months- Facilitated positive passenger experiences through attentive service and support.
- Promotes safety by ensuring passengers follow airline rules and regulations.
- Delivered exceptional customer service to enhance passenger experience and ensure satisfaction.
- Ensured adherence to safety protocols and emergency procedures during flights.
- Assisted in managing cabin operations, including passenger boarding and in-flight service.
Server & Server Trainer
3 Years 5 Months- Worked as hostess during busy dining hours, ensuring guests were seated promptly., promoted to Server after six months.
- Achieved high customer satisfaction rankings through attentive service and effective communication.
- Contributed to promotion sales contests and district sales performance.
- Trained new servers on customer service standards, POS operation, menu details, pricing strategies, and upselling techniques.
Education
High School
Graduated in 3½ years
Skills
Customer service
Attention to detail
Team collaboration
Reliability and punctuality
Hospitality service expertise
Safety procedures
First aid
Emergency response
Summary of Qualifications (for Flight Attendant position)
- Proven record of customer service, communication, relationship-building, and food service experience.
- Strong listening skills and ability to resolve customer concerns in the best interest of both the customer and organization.
- Works well with team members in fast-paced customer service environments to exceed guest/client expectations.
Timeline
Flight Attendant
Southwest Airlines
03.2016 - 06.2026Read More
Flight Attendant
SkyWest Airlines
09.2005 - 01.2016Read More
Server & Server Trainer
Chili's Restaurant
03.2002 - 08.2005Read More
Carter High School
High School
Read More