Andrea Felger
Vancouver
Summary
Dynamic and results-driven logistics professional with extensive experience at FedEx Ground, specializing in logistics coordination and effective problem-solving. Proven track record in managing equipment and ensuring regulatory compliance while cultivating strong relationships with drivers. Expertise in negotiating settlements and enhancing customer service, with a steadfast commitment to continuous improvement across all operations. Knowledgeable in coordinating linehaul operations, consistently ensuring timely routing while upholding high standards of safety and compliance. Strong problem-solving and communication skills optimize workflow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Linehaul Dispatcher/LSR
Fedex Ground
01.2023 - Current
- Organized paperwork related to freight deliveries including manifests, invoices, and bills of lading.
- Developed strong relationships with drivers through effective communication and problem-solving skills.
- Trained others in functional areas while operating linehaul office alone and directing driver dispatch daily.
- Regularly used moderately complex oral and written skills to negotiate and enforce existing contract terms with vendors, contractors and drivers.
- Scheduled repairs on vehicles enroute and or break downs with fleet repair companies.
- Collaborated with cross-functional teams to resolve operational issues and improve service quality.
- Utilized advanced dispatch software to track shipments and manage driver assignments effectively.
- Monitored and adjusted routes in real-time to optimize delivery efficiency and reduce delays.
- Spearheaded improvements in trailer inventory processes.
Linehaul Hub Admin
FedEx:Ground
10.2019 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Created and kept updated driver safety and truck maintenance files for all active trucks and drivers at regional hub.
- Entered all trip mileage for approximately 100 commercial tractors, as well as monthly maintenance reports.
- In charge of tire inventory records and daily tracking of tire deliveries and working with annual auditors.
- Assisted with driver dispatch and quarterly vehicle inspections for trucks domiciled on site.
- Was person in charge of onboarding process for new commercial truck drivers. Gave oral and written testing, documented licenses and photo id for company records.
- Managed time efficiently in order to complete all tasks within deadlines.
Auto Liability Insurance Adjuster
Kemper (Unitrin) Insurance
07.2018 - 10.2019
- Informed claimants about the claims process and answered questions regarding policies.
- Negotiated settlements with policyholders and claimants.
- Ensured compliance with state regulations governing insurance industry practices.
- Prepared detailed written reports of findings to document investigation results.
- Reviewed police reports, medical records, witness statements, and other evidence to assess damages.
Education
Bachelor of Arts - Journalism
University of Oregon
Eugene, OR06-2002
Skills
- Customer service
- Record keeping
- Oral and written communications
- Effective problem solving
- Conflict resolution
- Time management
- Safety protocols
- Equipment management
- Regulatory compliance
- Negotiation
- Continuous improvement mindset
- Logistics coordination
- Documentation and paperwork
- Trucking dispatching
- Warehousing environments
- Problem-solving
- Attention to detail
Certification
BLS certification card from Clark County Fire Dept as of May 1, 2025.
Languages
English
Professional
French
Limited
Timeline
Linehaul Dispatcher/LSR
Fedex Ground
01.2023 - Current
Linehaul Hub Admin
FedEx:Ground
10.2019 - 01.2023
Auto Liability Insurance Adjuster
Kemper (Unitrin) Insurance
07.2018 - 10.2019
Bachelor of Arts - Journalism
University of Oregon
Education and Training
other