Andrea Garcia
San Leandro,CA
Summary
Seasoned Lead adept at managing diverse client/ customer administrative needs in high-volume, customer centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Shift Lead Manager
TJ Maxx Distribution Center
Alameda, CA
09.2020 - Current
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Ensured compliance with all safety regulations during shifts.
- Monitored performance of staff to ensure quality standards were met.
- Resolved customer complaints in a timely and professional manner.
- Developed strategies to improve operational efficiency and productivity.
- Conducted regular meetings with staff to discuss progress towards goals.
- Addressed any issues or concerns raised by staff during shifts.
- Coached employees on interactions with customers to drive exceptional service.
Teacher's Assistant
ASCEND, Oakland, California
Oakland, CA
08.2019 - 08.2020
- Assist/Support in classroom and playground supervision by playing, talking, and engaging with
the children, and modeling positive communication and conflict resolution strategies - Communicate clearly and appropriately with students, families, and staff.
- Support standards and safety regulations.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
After-School Program Leader
Rice And Beans
Oakland, CA
04.2019 - 07.2019
- Developed lesson plans and educational activities to engage students.
- Provided guidance on social development skills such as problem solving, conflict resolution, and communication.
- Encouraged positive behavior among students through positive reinforcement techniques.
- Maintained accurate records of student attendance, grades, and progress reports.
- Collaborated with other staff members to create a safe environment for the students' physical and emotional well-being.
Education
High School Diploma -
Leadership Public School
Oakland, CA08-2020
Skills
- Problem Resolution
- Fluent in Spanish
- Attention to Detail
- Dependable and Responsible
- Organization
- Customer Service
- Data Management
Languages
Spanish
Professional
Timeline
Shift Lead Manager
TJ Maxx Distribution Center
09.2020 - Current
Teacher's Assistant
ASCEND, Oakland, California
08.2019 - 08.2020
After-School Program Leader
Rice And Beans
04.2019 - 07.2019
High School Diploma -
Leadership Public School