Ellen Conley
Huntington,WV
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Captain D’s
Huntington, WV
12.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Assisted in the recruitment process, selecting top talent to join our dynamic team of professionals.
- Excelled in every store position and regularly backed up front-line staff.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Employee
People Ready Temp Service
Huntington, WV
11.2023 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Restocked items on shelves and bins to keep inventory available.
- Organized inventory systematically for easy access.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
Crew Member
Sodexo
Huntington, WV
08.2023 - 01.2024
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Customer Service Associate
GC Services Call Center
Huntington, WV
05.2018 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Solved problems with products and services by providing customers with technical support.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Crew Member
Arbys Resturant
Huntington, WV
04.2015 - 08.2015
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Customer Service Associate
GC Services Call Center
Huntington, WV
10.2009 - 02.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Customer Service Representative
Sitel Call Center Site 1
05.2009 - 10.2009
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
Education
No Degree - Nursing
Marshall University
Huntington, WV06.2026
High School Diploma -
Huntington High School
Huntington, WV05.2007
Skills
- Certified in Food Handling Safety by Cabell County, WV
- Retail Marketing
- Interpretation and Translation Services
- Safe Work Practices
- Customer Data Confidentiality
- Complex Product Knowledge
- Guest Services
- Inbound and Outbound Calling
- Food Allergies
- Calm and Professional Under Pressure
- Billing Adjustments and Refunds
- Problem Resolution
Certification
Food Handler’s Certification from Cabell County, WV
Timeline
Shift Lead Manager
Captain D’s
12.2023 - Current
Employee
People Ready Temp Service
11.2023 - Current
Crew Member
Sodexo
08.2023 - 01.2024
Customer Service Associate
GC Services Call Center
05.2018 - 08.2018
Crew Member
Arbys Resturant
04.2015 - 08.2015
Customer Service Associate
GC Services Call Center
10.2009 - 02.2010
Customer Service Representative
Sitel Call Center Site 1
05.2009 - 10.2009
No Degree - Nursing
Marshall University
High School Diploma -
Huntington High School