Andrea Garcia
Murrieta,CA
Summary
Dynamic leader and bilingual communicator with a proven track record at Panda Express and Jersey Mike's Subs, excelling in customer relations and food safety. Spearheaded team training and enhanced customer service standards, demonstrating exceptional problem-solving and leadership abilities. Achieved significant improvements in operational efficiency and staff competency, embodying dedication and a keen eye for detail.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Panda Express
Wildomar, CA
01.2022 - 07.2022
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Ensured compliance with health and safety regulations within the front-of-house area.
Crew Member Team Leader
Jersey Mike's Subs
Wildomar, CA
04.2020 - 07.2022
- Managed financial tasks, including depositing and handling cash.
- Prepared diverse foods including meats, vegetables, breads and cheeses while adhering to kitchen safety standards.
- Directed team efforts during shifts ensuring all duties were fulfilled.
- Handled and resolved customer complaints.
- Interviewed and onboarded new hires.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Educated customers on menu items, product ingredients and nutritional values.
Education
Associate's Degree - Mechanical Engineering
Mt. San Jacinto College
01.2025
High School Diploma -
Murrieta Mesa High School
06.2020
Skills
- Bilingual Communication Skills
- Effective Change Management
- Customer Relations
- Goal Achievement
- Quantitative Analysis
- Self-motivation
- Leadership
- Food safety knowledge
- Effective Problem Resolution
- Team collaboration
- Attention to detail
- New staff training
- Time management
Languages
Spanish
Professional
Timeline
Front of House Employee
Panda Express
01.2022 - 07.2022
Crew Member Team Leader
Jersey Mike's Subs
04.2020 - 07.2022
Associate's Degree - Mechanical Engineering
Mt. San Jacinto College
High School Diploma -
Murrieta Mesa High School