Andrea Gibson
Reading,PA
Summary
Qualified front desk agent with 5 years of experience providing friendly service to guests and ensuring the clerical needs of the business are met promptly and efficiently. Proven track record of efficient and accurate work. Dynamic and enthusiastic team member with 7 years of experience providing loyal support to a customer base and maintaining a high level customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Direct Support Professional enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Supportive Concepts for Families, Inc.
04.2017 - Current
- Educated clients concerning their disability and the proper care and treatment for their condition
- Administration of medication
- Help with clients everyday routine such as hygiene and many other day to day necessities.
Direct Care Worker
Open Systems Healthcare
08.2016 - 11.2016
- Ensured every client was well fed, clean, and safe at all times
- Created a sense of community among clients, increasing their satisfaction by helping with their community skill with others outside their home.
Customer Service Representative
Santander
02.2016 - 07.2016
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database.
Cashier
Big Lots
09.2015 - 10.2015
- Handled money transactions such as card, cash, and many other payment methods.
Education
Associate of Science - Lpn
Reading Area Community College
Reading, PA01.2027
general studies -
Reading Senior High School
Reading, PA08.2016
Skills
- Customer service
- Communication skills
- Bilingual
- Microsoft excel
- Leadership
- Food service
- Documentation review
- Computer literacy
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
Accomplishments
- Achieved CPR by introducing care for individuals with medical assistance.
Certification
CPR CERTIFIED
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional
Supportive Concepts for Families, Inc.
04.2017 - Current
Direct Care Worker
Open Systems Healthcare
08.2016 - 11.2016
Customer Service Representative
Santander
02.2016 - 07.2016
Cashier
Big Lots
09.2015 - 10.2015
Associate of Science - Lpn
Reading Area Community College
general studies -
Reading Senior High School