Andrea Gonzalez
Miami,FL
Summary
Highly motivated and positive individual with great organizational and communication skills. Strong foundation in psychological principles and research methods. Committed to applying psychological insights to enhance positive outcomes.
Efficient problem solver with background in customer services, psychology, and business. Have some experience as an intern and volunteer for organization in the Miami community.
Looking to further explore psychology education with more focused jobs, internships and volunteering opportunities. Skilled in fast-learning, excellent communication skills, and inspired to help people with their mental health.
Overview
2
2
years of professional experience
Work History
Business Assistant
Ances Marble and Ganite INC
08.2023 - Current
- Identified and discussed recurring issues regarding client feedback, managing and evaluating customer relations, and sponsors, and analyzed pre-contract documents.
- Provided support during periods of high work volume in order to maintain a well-organized flow of operations. Managed approximately 10-20 incoming calls and emails per day from customers.
General Sales Assistant
Banter by Piercing Pagoda
03.2023 - 08.2023
- Collaborated with different customer service personnel on store procedures; handled equipment, and managed vendors for inventory control.
- Handled approximately 20-30 customer inquiries daily, ensuring positive experiences for all customers. High level of customer service.
General Sales Assistant
European Wax Center
12.2022 - 03.2024
- Monitored 5+ customer accounts, verifying weekly and daily achievements of sales targets to plan future sales plans. Provided positives interactions with customers, which attending phone calls, emails, and in-person meetings.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL06.2026
Skills
- Client Relationship Building
- Document Management
- Customer Service
- Fluent in English and Spanish
- Excellent Communication Skills
- Calendar Management
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
Internships
Intern, 11th Judicial Court September 2021 - June 2022
This internship consisted of attending trials through zoom and learning about the process of hearings, trials and
different events taking place with the clients. Had conversations with the judge afterwards, discussing any questions about the trial and work done.
Intern, Cloverleaf Chiropractic November 2020 - June 2021
Included making patient's notes on Scribe and Provider, shadowing the doctors when attending the patients, followed by front desk skills.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Business Assistant
Ances Marble and Ganite INC
08.2023 - Current
General Sales Assistant
Banter by Piercing Pagoda
03.2023 - 08.2023
General Sales Assistant
European Wax Center
12.2022 - 03.2024
Bachelor of Arts - Psychology
Florida International University