Andrea Gotera
Cashier
Biscayne Park,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
Work History
Cashier/Customer Service Cashier
Mr Fresh Farmers Market
Miami, Florida
12.2024 - Current
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with custumers and employees.
Cashier/Assistant Manager
Papyrus Papelería
Maracaibo, Zulia
06.2023 - 08.2024
- Developed strategies to increase customer satisfaction ratings through improved service standards.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Investigated discrepancies in financial statements or accounting reports.
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
- I made wraps, arrangements, floral arrangements, customization of balloons and cups with special machinery.
Pharmacy Assistant
Farmacia YA
Maracaibo , Zulia
09.2022 - 06.2023
- Provided guidance on the selection of over-the-counter medications and supplements.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
Education
High School Diploma -
La Merced
Maracaibo08-2022
Skills
- Product restocking
- Customer service excellence
- Money handling
- Conflict resolution
- Time management skills
- Organizational growth
- Empathy and patience
- Clear communication
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Medication storage
Languages
Spanish
Native/ Bilingual
English
Professional
Birth date
- 02/12/2004
Timeline
Cashier/Customer Service Cashier
Mr Fresh Farmers Market
12.2024 - Current
Cashier/Assistant Manager
Papyrus Papelería
06.2023 - 08.2024
Pharmacy Assistant
Farmacia YA
09.2022 - 06.2023
High School Diploma -
La Merced
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