Andrea (Andie) Hansford
Owasso,OK
Summary
Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient and accurate professional with 18 years of customer service experience.
Overview
8
8
years of professional experience
Work History
Premiere Service Consultant
AT&T Wireless
07.2016 - Current
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Streamlined service processes for increased efficiency and improved customer experience.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Discussed options with clients and determined appropriate plans.
- Documented payment details and personal information on customer accounts.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- In this role I also service as an Mi60, which is essentially an assistant supervisor, peer mentor and training assistant.
- I also served as Chief Steward of Communications Workers of America Local 6012.
Education
No Degree - Social Work
Northeastern State University
Tahlequah, OKHigh School Diploma -
Owasso High School
Owasso, OK05.1997
Skills
- Account Management
- Customer Relations
- Client Relationship Building
- Cash Handling
- Complaint Resolution
- Attention to detail
- Adaptability and flexibility
- Multitasking capabilities
- Critical thinking
- Interpersonal skills
- Problem-solving abilities
- Active listening
- Customer service orientation
- Excellent communication
- Empathy and understanding
- Clerical Support
- Data Entry
Accomplishments
I was elected as Cheif Steward for the Communication Workers of America Local 6012 in December 2023.
I was also elected as Vice President and Treasurer of the Quapaw Intertribal Gourd Auxilliary in July 2022 & 2023.
Affiliations
- Hiking, Biking, Swimming, Arts & Crafts
References
References available upon request.
Timeline
Premiere Service Consultant
AT&T Wireless
07.2016 - Current
No Degree - Social Work
Northeastern State University
High School Diploma -
Owasso High School