Andrea Harlow
Deerfield,MI
Summary
Knowledgeable Director of Implementation, certified pharmacy technician with 11 years coordinating critical records, resources and tools. Skillfully accomplishes fast-paced PBM implementations under tight deadlines. Compiles and evaluates project data, expertly analyzing failure and managing documents. Accurately addresses customized requirements to meet timelines, accommodate processes and deliver seamless rollouts.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Implementation
TransparentRx
09.2013 - Current
- Cultivated project timelines, documentation, processes, and updates to develop and manage tactical plans.
- Coordinated and managed internal projects and assignments to deliver seamless rollout.
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Documented specialized data and requirements to address business demands.
- Worked closely with management teams to plan, develop and execute technical strategies aligned with the client's vision.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Certified Pharmacy Technician
Rite Aide Pharmacy
07.2011 - 08.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
Massage Therapist
Cook's Day Spa
01.2009 - 04.2011
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Certified Pharmacy Technician- Head Tech.
Westside Pharmacy-Mercy Memorial Hospital Systems
01.2006 - 04.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
High School Diploma -
Dundee High School
Dundee, MIPTCB Certified Pharmacy Technician
Ann Arbor, MISome College (No Degree) - Certified Massage Therapist
Ann Arbor Institute of Massage Therapy
Ann Arbor, MICPR/First Aid Certified
Dundee, MISkills
- Security Standards
- Computer Programming
- Training Programs
- Procedure Implementation
- Implementation Planning
- File Management
- Reporting Tools
- Strategic Methods
- Project Management
- Team Meetings
Certification
- Certified Massage Therapist
- Certified Project Management for Beginners, Project Management Institute - June 30, 2023
Timeline
Director of Implementation
TransparentRx
09.2013 - Current
Certified Pharmacy Technician
Rite Aide Pharmacy
07.2011 - 08.2012
Massage Therapist
Cook's Day Spa
01.2009 - 04.2011
Certified Pharmacy Technician- Head Tech.
Westside Pharmacy-Mercy Memorial Hospital Systems
01.2006 - 04.2009
High School Diploma -
Dundee High School
PTCB Certified Pharmacy Technician
Some College (No Degree) - Certified Massage Therapist
Ann Arbor Institute of Massage Therapy
CPR/First Aid Certified