Andrea Hernandez-Santiago
Monroe,NC
Summary
Customer-focused professional with expertise in administrative support and financial transactions. Skilled in enhancing customer experiences through effective communication and organization. Proven ability to manage funds with precision, ensuring compliance and accuracy. Eager to embrace new challenges while delivering dependable results in both team and independent settings.
Overview
1
1
Language
4
4
years of professional experience
Work History
Cashier
Sam's Club
Matthews, North Carolina
06.2026 - Current
- Processed transactions with precision and maintained responsible cash handling practices.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers in product inquiries and guided efficient store navigation.
- Welcomed customers upon arrival at the store. and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Collaborated with team to improve customer service interactions, resulting in a positive shopping experience.
Cashier
Lowes Home Improvment
Indian Trail, North Carolina
10.2023 - 04.2026
- Trained new cashiers on register procedures and customer service standards to ensure consistent service quality.
- Coordinated scheduling for cashier team, enhancing coverage during peak hours to meet customer demand.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
- Processed refunds and exchanges according to company policy.
- Assisted customers in locating products, addressing inquiries, and providing product advice to enhance shopping experience.
- Performed daily opening and closing procedures for the register area.
- Kept records of purchases and maintained an orderly appearance of the checkout area.
- Learned roles of other departments to provide coverage and keep store operational.
Receptionist
Union County Kia
Monroe, NC
01.2023 - 06.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a tidy and organized reception area to create a welcoming environment for visitors. and organization of the reception area at all times.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents.
- Oversaw incoming mail distribution, courier services, faxes, and photocopying of documents as needed.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Facilitated communication between sales team and customers to ensure timely follow-ups.
Education
Associate of Applied Science - Construction Management
South Piedmont Community College
Monroe05-2028
High School Diploma -
Porter Ridge High School
Indian Trail, NC06-2022
Skills
- Cash handling
- Customer service
- Customer service expertise
- Customer account management
- Front desk operations
- Team collaboration
- Communication skills
- Time management
- Multitasking skills
- Organizational skills
- Conflict resolution
- Microsoft Office proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
Sam's Club
06.2026 - Current
Cashier
Lowes Home Improvment
10.2023 - 04.2026
Receptionist
Union County Kia
01.2023 - 06.2023
Associate of Applied Science - Construction Management
South Piedmont Community College
High School Diploma -
Porter Ridge High School