Andrea Herrera
Rosa's Cafe & Tortilla Factory
Lovington,NM
6
years of professional experience
Dynamic customer service professional with a strong work ethic and a proven track record at Cotton Patch Cafe. Skilled in complaint handling and client relationship building, I consistently enhance guest experiences and optimize service efficiency, resulting in increased customer satisfaction and repeat business.
Work History
Cashier/Customer Service
1 Year 2 Months- Supported team members during peak periods to keep service flowing
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
Laundry/Cleaner
9 Months- Cleaned resident rooms, bathrooms, and common areas to maintain sanitary, orderly environment.
- Disinfected high-touch surfaces and shared equipment following infection control procedures.
- Emptied trash and soiled linen while separating waste according to facility guidelines.
- Restocked supplies in housekeeping carts, bathrooms, and utility rooms for daily operations.
Server/Bartender
2 Years 9 Months- Greeted guests, presented menus, and recorded accurate food and drink orders.
- Mixed cocktails, poured beverages, and maintained compliance with alcohol service standards.
- Delivered food and drinks promptly while coordinating with kitchen staff on order timing.
- Processed payments accurately using POS system and balanced cash drawer at shift close.
- Maintained clean, organized tables, bar area, and service stations throughout busy shifts.
- Resolved guest concerns professionally, preserving service quality and positive dining experience.
Cashier/Customer Service
1 Month- Greeted guests promptly and took accurate food and beverage orders
- Delivered menu items quickly while maintaining attentive dining service
- Communicated special requests and order changes to kitchen staff clearly
- Refilled drinks, removed dishes, and maintained clean dining areas
- Processed payments accurately and handled cash register transactions
- Followed food safety, sanitation, and customer service procedures consistently
- Resolved basic guest concerns professionally to maintain positive experience
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Confirmed excellent customer service by quickly resolving customer concerns.
Education
High School Diploma
Skills
Customer service
Goal-oriented mindset
Client relationship building
Complaint handling
Product knowledge
Attention to detail
Strong work ethic
Multitasking and organization
Timeline
Cashier/Customer Service
Rosa's Cafe & Tortilla Factory
09.2026 - CurrentRead More
Server/Bartender
Cotton Patch Cafe
05.2023 - 02.2026Read More
Laundry/Cleaner
San Angelo Nursing and Rehab
07.2022 - 04.2023Read More
Cashier/Customer Service
McAllister's Deli
04.2021 - 06.2022Read More
Central High School
High School Diploma
Read More