Andrea Horn
Lowmansville,KY
Summary
Proven achiever with extensive experience in property management and customer service, notably at Realty One USA. Excelled in document preparation and tenant relations, enhancing tenant satisfaction and operational efficiency. Skilled in negotiating and implementing risk management strategies, achieving significant cost savings. A true team player, adept at fostering positive relationships and streamlining workflows for optimal results. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Energetic bank Teller with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
15
15
years of professional experience
Work History
Property Management Assistant
Realty One USA
Inez, KY
08.2014 - 11.2016
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
- Promptly responded to tenant complaints and concerns for over hundreds of properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Insurance Consultant
Elite Insurance Agency
Inez, KY
08.2012 - 08.2014
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
- Evaluated competitor offerings by researching market trends to inform targeted sales pitches that highlighted unique value propositions of available policies.
- Improved operational efficiency within the agency by streamlining workflows, automating tasks, and leveraging technology where appropriate.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Developed comprehensive risk management strategies for clients, resulting in reduced insurance costs and greater coverage protection.
- Facilitated educational workshops on various insurance topics such as personal liability protection or group health plans for employee benefits programs.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring optimal insurance plan offerings.
Bank Teller
Peoples Security Bank
Louisa, KY
09.2001 - 01.2008
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Performed account maintenance by closing out accounts and changing customer addresses.
Education
Business
Prestonsburg Community College
Prestonsburg, KYHigh School Diploma - Business
Sheldon Clark High School
Inez, KY05.1997
Skills
- Document Preparation
- True team player
- Preparing property agreements
- Property Maintenance
- Tenant relations
- Scheduling appointments
- Rent collection
- Property Inspections
- Open and close Checking and Savings Accounts
- Work up daily deposits, cashing check
- Great customer service
- Excited to meet and form relationships with new clients
Timeline
Property Management Assistant
Realty One USA
08.2014 - 11.2016
Insurance Consultant
Elite Insurance Agency
08.2012 - 08.2014
Bank Teller
Peoples Security Bank
09.2001 - 01.2008
Business
Prestonsburg Community College
High School Diploma - Business
Sheldon Clark High School