Summary
Overview
Work History
Education
Skills
References
Timeline
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Andrea Hubbell

Amelia,OH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Office Administrator/Billing Manager

Integrative Counseling Solutions, LLC
08.2020 - Current
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Worked with clients to develop payment plans and bring accounts current.
  • Worked with insurances to ensure timely and accurate payment of claims.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Trained and mentored staff on procedures.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Maintained electronic and paper filing systems for easy retrieval of information.

Library Assistant

Clermont County Public Library
08.2019 - 08.2020
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Contributed to the library's overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
  • Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.

Student Librarian

Cincinnati Christian University
08.2015 - 05.2019
  • Assisted patrons with research inquiries, utilizing various databases and resources to locate relevant information.
  • Provided technical support for computer stations, printers, and other electronic equipment within the library setting.
  • Collaborated with fellow student librarians to develop effective strategies for managing daily tasks and responsibilities.
  • Enhanced library user experience by providing efficient and friendly customer service at the circulation desk.
  • Facilitated interlibrary loan requests, connecting patrons to valuable resources from partner institutions.
  • Organized library catalog, supplies, equipment and records.

Bear Builder

Build-A-Bear Workshop
03.2018 - 08.2018
  • Enhanced customer experiences by guiding them through the bear-building process and providing personalized recommendations.
  • Maintained a thorough understanding of all merchandise offerings to make informed suggestions based on individual preferences or special occasions.
  • Collaborated with fellow employees to create a friendly, supportive work environment that fostered team success.
  • Provided exceptional customer service by attentively listening to customer needs and preferences during the bear creation process.

Worship Intern

First Christian Church Of Columbiana
05.2016 - 08.2016
  • Created a manual for the use of the worship technology at the church.
  • Organized worship team files and song sheets.
  • Vocally lead traditional and contemporary worship services.
  • Developed strong relationships with church members, fostering a sense of community and belonging.

Education

Bachelor of Science - Music & Worship

Cincinnati Christian University
Cincinnati, OH
05.2019

Skills

  • Office Administration
  • Administrative Support
  • Database Entry
  • Scheduling
  • File Maintenance
  • Customer Service

References

Available Upon Request

Timeline

Office Administrator/Billing Manager

Integrative Counseling Solutions, LLC
08.2020 - Current

Library Assistant

Clermont County Public Library
08.2019 - 08.2020

Bear Builder

Build-A-Bear Workshop
03.2018 - 08.2018

Worship Intern

First Christian Church Of Columbiana
05.2016 - 08.2016

Student Librarian

Cincinnati Christian University
08.2015 - 05.2019

Bachelor of Science - Music & Worship

Cincinnati Christian University

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Andrea Hubbell