Andrea Jacobson
Mason City,IA
Summary
Detail-oriented administrative assistant with extensive experience supporting office operations, processing invoices, and maintaining documentation. Skilled in QuickBooks, Excel, and clerical support, with a strong focus on accuracy, organization, and timely follow-through. Known for handling multiple priorities while supporting teams and clients.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
43 North Iowa
Mason City, IA
03.2018 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Counselor/Shift Leader II
Four Oaks
Mason City, IA
06.2003 - 01.2018
- Supervised staff performance, providing guidance, training, and feedback when needed.
- Organized recreational activities for youth to foster socialization and positive development.
- Monitored the behavior of youth in residential setting to ensure safety.
- Developed treatment plans that addressed each client's individual needs and goals.
- Educated families on how to support their children through challenging times.
- Maintained accurate records of all interventions provided for documentation purposes.
- Assisted with crisis intervention when needed by de-escalating situations using appropriate techniques.
- Enforced rules and regulations in the residence according to agency policies.
- Promoted healthy relationships between peers by facilitating conflict resolution strategies.
- Transported clients to appointments or other activities as necessary.
- Participated in team meetings with multidisciplinary staff members to discuss progress of cases.
Education
Associate of Arts - Small Business Management
North Iowa Area Community College
Mason City, IA05.1999
Skills
- Clerical Support
- Check Processing
- Office Administration
- Invoice Processing
- Data Entry
- Bookkeeping
- Filing
- Quickbooks
- Documentation and Recordkeeping
- Multitasking and Prioritization
- Cash Deposit Preparation
- Supply ordering
- Records management
- Payroll processing
- Attention to detail
- Database management
Timeline
Administrative Assistant
43 North Iowa
03.2018 - Current
Counselor/Shift Leader II
Four Oaks
06.2003 - 01.2018
Associate of Arts - Small Business Management
North Iowa Area Community College