ANDREA JULIO
Jacksonville,FL
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Forever 21
Jacksonville, FL
07.2023 - Current
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Dispatcher
desert coach
Jacksonville, FL
04.2022 - Current
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Maintained logs of all incoming calls and assigned tasks.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Cashier Team Lead
mega liqidation center
Jacksonville, FL
05.2021 - 06.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Adhered to social distancing protocols and wore mask or face shield.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Englewood High School
Jacksonville, FL06-2024
Skills
- Positive Attitude
- Store Opening and Closing
- POS System
- POS System Operation
Languages
Spanish
Professional
Timeline
Cashier Team Lead
Forever 21
07.2023 - Current
Dispatcher
desert coach
04.2022 - Current
Cashier Team Lead
mega liqidation center
05.2021 - 06.2023
Englewood High School