Andrea Kelly
Sacramento,CA
Summary
Communications Dispatcher with 15 years of experience who understands the importance of efficient communication being the link, between the field and the public. After working in several different communications centers, I also understand the importance of creating and maintaining a healthy culture, good morale and workable relationships between the field and dispatch.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dispatcher II
Sacramento Police Department
Sacramento, CA
09.2023 - 01.2024
- Attended Dispatch Academy for SPD, learning their policies and procedures.
- Answered 911 calls from general public and emergency personnel.
- Assisted the general public with calls and information, guiding citizens to online sources and other forms of information.
- Updated call logs with new, pertinent information in order to achieve the highest levels of service.
Dispatcher II
California State Parks
Rancho Cordova, CA
02.2019 - 03.2023
- Dispatching State Park Rangers and Game Wardens to calls.
- Answered incoming calls and routed to the appropriate personnel.
- Operated multi-line phone systems to route incoming calls accurately.
- Ensured that all communications were handled in a timely manner according to established protocols.
Public Safety Dispatcher
California Highway Patrol
09.2007 - 11.2018
- Dispatching Officers, appropriate personnel and resources to emergency / non-emergency calls.
- Working databases such as CLETS and NCIC in order to efficiently pass along pertinent information needed by officers and for data entry of persons and property.
- Operating radios and taking 911calls from the public as a primary PSAP, often in a multi-tasking fashion.
- Screening calls from media, officers and allied agencies.
- Dealing with difficult citizens with compassion.
Education
Associate of Arts - Ministerial Studies
Epic Bible College
06.2020
Associate of Arts - Liberal Studies
Diablo Valley College
06.2005
Skills
- Data Entry & Typing
- Coordination of field Units
- Emergency Incident Management
- Exemplary Customer Service
- Verbal Communications (Telephone and Radio)
- Interpersonal Relations
- Written Communications
- Working in stressful situations
- Decision-making after analyzing information
- Dispatch Coordination
- Critical Thinker
- Geographical Knowledge
- Dispatching Procedures
- Communication Equipment Operation
- Updating Logs
- Stress Tolerance
- Incident Reporting
Certification
- P.O.S.T Certificate received November, 2019 at Sacramento Police Dept.
Timeline
Dispatcher II
Sacramento Police Department
09.2023 - 01.2024
Dispatcher II
California State Parks
02.2019 - 03.2023
Public Safety Dispatcher
California Highway Patrol
09.2007 - 11.2018
Associate of Arts - Ministerial Studies
Epic Bible College
Associate of Arts - Liberal Studies
Diablo Valley College