ANDREA LAMM
SCHAUMBURG,ILLINOIS
Summary
Versatile, results driven, leader with experience in blending analytical acumen and creative strategy to drive client focused solutions. Demonstrates the ability to train, mentor and empower teams with measurable success to ensure initiatives align with the client's needs to achieve goals in diverse industries. Adept at fostering relationships, driving revenue, and enhancing brand visibility by striving to stay current and understanding what it takes to be relevant and stand out.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Leasing & Marketing Director
The Elaine Luxury Apartments
Northbrook, USA
01.2020 - Current
- Company Overview: The Finger Companies.
- Transform apartment tours into personalized experiences to build relationships that focus on each client's needs, maintain open lines of communication, follow up, and aim to consistently remain at 95% and above occupied.
- Play a significant role in organizing property events for residents, creating a strong feeling of community; maintain relationships with residents to ensure they feel at home, heard, and supported.
- Execute data-driven marketing strategies to enhance lead generation and property visibility.
- Create 'Out of the Box' marketing ideas and proposals.
- Aid teammates and assume responsibility for tasks such ordering necessary services and office supplies to conduct business efficiently
- Conduct all administrative tasks required for prospective renters, applicants, and residents.
- Inspect models, units after they are made ready, public spaces, and grounds.
- Proficient in: RealPage/OneSite, Yardi, Verifast, BetterNoi, Knock, Microsoft Suite, Adobe Express, a variety of CRM, AI applications, software programs, and administrative tools.
Certified Technical Specialist
Apple
Northbrook, USA
01.2019 - 01.2020
- Actively listened to customers, acknowledged concerns, provided tailored technical support, resolved technical issues, and always enjoyed sharing unexpected tips and tricks.
- Perform diagnostics using specific troubleshooting protocols to decide the proper course of action.
Brand Ambassador, Skincare & Beauty Specialist
Jo Malone London & Neiman Marcus Cosmetic Department
Northbrook, USA
01.2015 - 01.2019
- Generated $20k+ monthly in the last half of the fiscal year; met/exceeded $250,000 goal by 39% totaling $348,000 by fiscal year-end
- Conducted comprehensive training sessions on product knowledge
- Developed relationships with leading social media Influencers to promote products; used iPhone loaded with company data
- Created successful in-home/on-location events; consistently performed spa facials and collaborated with store vendors, local businesses, and partnered with International Cleft charities Smile Train
- Maintained boutiques' visual appeal, stock levels, and overall merchandising
Business Development Manager / Skincare Consultant
LIFTLAB Skincare
Northbrook, USA
01.2012 - 01.2015
- Successfully crafted and monetized incentives to motivate fellow employees and increased sales
- Trained in product knowledge and managed key market relationships: Med Spas, Dermatologists, Salons, and Specialty stores
- Developed marketing promotional platforms on social media and created influencer relations
- Organized trade shows, pop-up facial events, private in-home/on-location demonstrations, and sales associate training
- Exceeded fiscal year-end goal by 27%; awarded twice as top-performing salesperson
Residential Leasing and Marketing Manager
Village Green Property Management
Greater Chicago Area, USA
01.2001 - 01.2012
- Conducted comprehensive, competitive market studies and quarterly reports
- Curated outreach strategies and promotional events on-site and at local companies
- Met with prospective residents, created a rapport, and conducted apartment tours highlighting amenities and features
- Captured $220k in initial sales; 55% average closing ratio; 50% retention rate; Awarded 4 times as top-performing salesperson
- Highly involved in resident relations, rent collection, and conflict resolution
- Versed in Yardi/Rentcafé, MRI, Microsoft Word, Excel, Power point and a myriad of administrative tools
Education
Medical Assistant
International Training Academy
Schaumburg, ILSkills
- RealPage/OneSite
- Yardi/Rentcafé
- MRI
- Verifast
- BetterNoi
- Knock
- Competitive analysis
- Microsoft Suite
- Adobe Express
- AI Technology Utilization
- Employee training, motivation, and guidance
- Social Media Engagement
- Event Coordination
Certification
- Leasing License, Currently exempt (Finger Management Companies holds Brokers License)
- Licensed Esthetician, 2012
- Bi-Annual completion of CE for Esthetician License
Timeline
Leasing & Marketing Director
The Elaine Luxury Apartments
01.2020 - Current
Certified Technical Specialist
Apple
01.2019 - 01.2020
Brand Ambassador, Skincare & Beauty Specialist
Jo Malone London & Neiman Marcus Cosmetic Department
01.2015 - 01.2019
Business Development Manager / Skincare Consultant
LIFTLAB Skincare
01.2012 - 01.2015
Residential Leasing and Marketing Manager
Village Green Property Management
01.2001 - 01.2012
Medical Assistant
International Training Academy
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