Andrea Licano
Moreno Valley,CA
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
See's Candies
Moreno Valley, CA
10.2024 - Current
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers to determine wants or needs.
Barista
Starbucks
Riverside, CA
07.2019 - 07.2024
- Input orders into point of sale system and handled customer payments.
- Implemented feedback from customers to improve service quality and menu offerings.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Followed health, safety and sanitation guidelines to pass state inspections.
Sales Associate
Lowe's
Riverside, CA
06.2022 - 10.2023
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Ticketed, arranged and displayed merchandise to promote sales.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Participated in training sessions to improve picking techniques and learn new technologies.
Education
Graduate Certificate - Cosmetology
Salon Succes Academy
Riverside, CA05-2024
Skills
- Customer service
- Sales strategies
- Inventory management
- Visual merchandising
- Cash handling
- Conflict resolution
- Training new staff
- Customer engagement
- Teamwork and collaboration
- Friendly and outgoing
- Time management
Certification
- CPR Certified
- Cosmetology License
Timeline
Sales Associate
See's Candies
10.2024 - Current
Sales Associate
Lowe's
06.2022 - 10.2023
Barista
Starbucks
07.2019 - 07.2024
Graduate Certificate - Cosmetology
Salon Succes Academy