Andrea Lindsey
Greenwood,SC
Summary
Empathetic customer service representative with 9+ years of experience resolving complete client inquiries. Dedicated and Proven ability to handle and collaborate effectively with team members to ensure seamless operations.
Overview
10
10
years of professional experience
Work History
Deli Clerk
Publix
Greenwood, South Carolina
06.2021 - Current
- Managed deli inventory to maintain product freshness and minimize waste.
- Provided excellent customer service and assisted with special orders.
- Assisted in training new staff on food safety and preparation procedures.
- Prepared sandwiches and other items according to customer specifications.
- Monitored stock levels and communicated needs to management effectively.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Collaborated with staff to streamline store operations during peak business hours.
Direct Support Professional
Burton Center
Greenwood, South Carolina
09.2018 - 10.2020
- Facilitated daily living activities and personal care needs, enhancing clients' independence and well-being.
- Guided clients in developing social skills and building interpersonal relationships, fostering a supportive community.
- Implemented individualized care plans tailored to client preferences and goals.
- Observed and documented individuals' behaviors, promptly reporting changes or concerns to supervisor to ensure quality care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Call Center Representative
SYKES
greenwood , SC
02.2016 - 09.2018
- Processed high volume of calls daily using call management system and web-based communications to ensure efficient service.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Demonstrated professionalism in customer interactions via phone and email to foster positive experiences.
- Managed inbound customer inquiries and provided accurate information.
- Actively engaged with callers to confirm or clarify information while effectively diffusing angry situations.
Education
Associates Degree - Business Administration And Management
American Intercontinental University
Chicago, IL03-2019
Skills
- Food safety
- Inventory management
- Special orders
- Cash handling
- Customer service
- Team collaboration
Timeline
Deli Clerk
Publix
06.2021 - Current
Direct Support Professional
Burton Center
09.2018 - 10.2020
Call Center Representative
SYKES
02.2016 - 09.2018
Associates Degree - Business Administration And Management
American Intercontinental University