Andrea Loewenstein
Katy,TX
Summary
Dynamic Lending Assistant with a proven track record at Prosperity Bank, excelling in loan processing and documentation review. Skilled in cultivating client relationships and providing exceptional customer service, I effectively guided clients through complex financial processes, enhancing their financial health and satisfaction. Proficient in banking regulations, I consistently ensured compliance while achieving operational excellence.
Overview
15
15
years of professional experience
Work History
Lending Assistant
Prosperity Bank
03.2024 - Current
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assembled important paperwork and disclosures for borrower.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Answered inquiries and provided superior customer service to clients.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Set up files using loan officer checklist and submitted on-time for processing.
- Developed and maintained relationships with customers, lenders and other third parties.
- Compiled closing packages for drafting and presentation accuracy.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Processed loan applications and monitored progress from start to finish.
- Assessed loan portfolios for compliance with underwriting policies.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Explained very technical financial information to applicants in easy to understand language.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted customers with completing loan applications and other paperwork.
Lending Assistant
Prosperity Bank
02.2020 - 12.2021
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Helped college students obtain financial aid through loan programs.
- Negotiated loan terms and conditions with customers to secure best deal.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assembled important paperwork and disclosures for borrower.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Answered inquiries and provided superior customer service to clients.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Compiled closing packages for drafting and presentation accuracy.
- Developed and maintained relationships with customers, lenders and other third parties.
- Set up files using loan officer checklist and submitted on-time for processing.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Processed loan applications and monitored progress from start to finish.
- Assessed loan portfolios for compliance with underwriting policies.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Explained very technical financial information to applicants in easy to understand language.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted customers with completing loan applications and other paperwork.
Personal Banker
Pioneer Bank
04.2016 - 07.2018
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Processed deposits, withdrawals and ACH transfers accurately.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Cross-sold bank products and services to meet customer needs and provide options.
- Expanded client base by promoting new financial products.
- Responded to customer inquiries regarding new accounts and account services.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Explained account terms and conditions to customers.
- Provided customers with additional information regarding account services.
- Reconciled customer accounts and balanced daily transactions.
- Monitored accuracy of customer information in system.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Greeted customers and delivered information about new account processes.
- Maintained customer records and updated account information.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Collected customer information and completed new account forms.
- Presented new and additional products and services to existing customers.
Administrative Assistant
East West Bank
11.2011 - 03.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Personal Banker
JP Morgan Chase
06.2011 - 11.2011
- Activated new accounts and issued customer identification numbers.
- Verified customer identity and reviewed documentation for accuracy.
- Tracked and processed customer account requests and applications.
- Processed customer payments and account setup charges.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Cross-sold bank products and services to meet customer needs and provide options.
- Expanded client base by promoting new financial products.
- Responded to customer inquiries regarding new accounts and account services.
- Maintained customer records and updated account information.
- Presented new and additional products and services to existing customers.
- Collected customer information and completed new account forms.
Administrative Assistant
JPMorgan Chase
11.2010 - 06.2011
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Business Accounting
Southern New Hampshire University
Hooksett, NH12-2026
Bachelor of Arts - Law
Univalle
Bolivia01-1999
Skills
- Loan processing
- Documentation review
- Banking regulations
- Loan origination
- Report preparation
- Loan servicing
- Loan funding coordination
- Document verification
- File processing
- Loan closing
- Banking
- Loans
Languages
Spanish
Native or Bilingual
Timeline
Lending Assistant
Prosperity Bank
03.2024 - Current
Lending Assistant
Prosperity Bank
02.2020 - 12.2021
Personal Banker
Pioneer Bank
04.2016 - 07.2018
Administrative Assistant
East West Bank
11.2011 - 03.2013
Personal Banker
JP Morgan Chase
06.2011 - 11.2011
Administrative Assistant
JPMorgan Chase
11.2010 - 06.2011
Business Accounting
Southern New Hampshire University
Bachelor of Arts - Law
Univalle
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