Andrea Lopez
Portland,Or
Summary
Office Assistant , Scheduling and Client care coordinator experience. Outgoing and supportive worker with talent for organization, training in computer softwares and great time management skills. Also Committed to proactive thinking and reliability. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Senior Helpers
06.2022 - 07.2025
- Scheduling
- Correcting time cards
- Answering multi phone line
- Assisting with call outs
- On call manager 1x a month
- Conducting Orientation
- Processing new hire paperwork
Receptionist
Adventist Health
Portland, Or
03.2022 - 04.2022
- Patient Access Representative
- Verifying demographics and insurance
- Imputing doctor orders
- Pre-registration
- Bed control
- Checking in patients into the ER
- Computer work
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
Receptionist
The Springs at Carman Oaks
07.2021 - 01.2022
- Receptionist for a independent living facility
- Answering phone calls
- Transferring calls
- Assisting residents and guests
- Problem solving
- Greeting residents, guests, and vendors
- Handling emergencies, etc.
- Processed incoming mail and packages accurately and promptly.
Receptionist
Pediatric Cardiology Center of Oregon
Portland, Or
01.2021 - 07.2021
- Verifying demographics and insurance
- Confirming appointments
- Scheduling appointments
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
Scheduling Coordinator
Terwilliger Plaza
01.2019 - 11.2020
- Monthly audits
- Problem solving
- Answering multi phone line
- Interview / hiring
- Developed scheduling protocols to improve efficiency and accuracy of scheduling process.
- Ensured compliance with all policies and procedures related to scheduling.
- Provided guidance and mentorship to junior staff members when needed.
- Resolved escalated complaints and answered questions regarding policies and procedures.
Medication aide
Kellyville Rcf
07.2016 - 10.2019
- Lead on night shi medications
- Supervising
- Answering phone calls
- Problem solving
- Passing medications
- Attending to emergencies, etc.
Education
undefined
Kalapuya Alternative
Orundefined
Willamette High School
OrSkills
- Administrative support
- Teamwork and collaboration
- Calendar coordination
- Staff coordination
- Effective multitasking
- Customer Service
- Strong work ethic
- Customer service and support
- Administrative duties
- Schedule management
- Patient scheduling
- Critical thinking
LANGUAGES
Spanish Fluent
Timeline
Scheduling Coordinator
Senior Helpers
06.2022 - 07.2025
Receptionist
Adventist Health
03.2022 - 04.2022
Receptionist
The Springs at Carman Oaks
07.2021 - 01.2022
Receptionist
Pediatric Cardiology Center of Oregon
01.2021 - 07.2021
Scheduling Coordinator
Terwilliger Plaza
01.2019 - 11.2020
Medication aide
Kellyville Rcf
07.2016 - 10.2019
undefined
Kalapuya Alternative
undefined
Willamette High School