Andrea Lorentzen
Wenatchee,WA
Summary
Adept Patient Care Coordinator with a proven track record at Central Washington Oral and Facial Surgery, enhancing patient satisfaction and streamlining appointment processes. Skilled in HIPAA compliance and critical thinking, I excel in cultivating positive relationships and managing patient information securely. Achieved significant improvements in patient flow and confidentiality practices.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Central Washington Oral and Facial Surgery
01.2023 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Patient Care Coordinator
Dr.Thomas Laney
08.2021 - 01.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Provided excellent customer service to patients and medical staff.
Patient Care Coordinator
Johnson Family Dental
08.2014 - 07.2021
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Responded to inquiries by directing calls to appropriate personnel.
Education
Wenatchee High School
Wenatchee, WA06.1989
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Attention to detail
- Patient confidentiality
- Verbal and written communication
Timeline
Patient Care Coordinator
Central Washington Oral and Facial Surgery
01.2023 - Current
Patient Care Coordinator
Dr.Thomas Laney
08.2021 - 01.2023
Patient Care Coordinator
Johnson Family Dental
08.2014 - 07.2021
Wenatchee High School
Similar Profiles
Meghan SimmonsMeghan Simmons
Office Coordinator at Atlanta Oral & Facial SurgeryOffice Coordinator at Atlanta Oral & Facial Surgery
Kayla PittmanKayla Pittman
Patient Care Coordinator at Legacy Oral and Facial SurgeryPatient Care Coordinator at Legacy Oral and Facial Surgery
Jordan WalkerJordan Walker
Front Desk Coordinator at Lexington Facial And Oral SurgeryFront Desk Coordinator at Lexington Facial And Oral Surgery