Andrea malone
ALAMOGORDO,NM
Summary
Adaptable Hospitality and Early Childhood Professional experienced in front desk support, reservation systems, and guest relations. Delivered high-quality guest experiences and maintained organized operations through effective cash handling and communication. Fostered nurturing learning environments and supported educational activities by promoting teamwork and adaptability to meet evolving classroom needs.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Brandi Noel
Alamogordo, NM
07.2025 - Current
- Greeted guests and handled check-in and check-out procedures with professionalism and accuracy.
- Processed reservations, updated bookings, and verified guest information in property systems.
- Coordinated with housekeeping and maintenance to address room readiness and service requests.
- Answered phone calls, routed messages, and resolved routine guest inquiries promptly.
- Organized front desk paperwork, logs, and daily reports to support smooth operations.
- Responded to guest concerns calmly, maintaining positive service standards during busy shifts.
- Managed payment transactions, issued receipts, and balanced front desk records accurately.
- Assisted new staff with front desk procedures, system navigation, and guest service expectations.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10-2023
Associate of Arts - Child Development
Penn Foster Career School
Scranton, PA07-2031
Associate Degree Criminal Justice - Criminal Justice
Penn Foster Career School
Scranton, PA12-2028
Skills
- Front office support
- Reservation systems
- Cash handling
- POS systems
- Hospitality skills
- Reservations
- Guest services
- Customer relations
- Guest accommodations
- Hospitality skills
- Housekeeping
- Documentation
- Time management
- Administrative skills
- Microsoft office
- File management
- Problem-solving skills
- Hospitality best practices
- Customer service
- Communication skills
- Listening skills
- Basic Spanish comprehension
- I know sign language
- Spanish comprehension
- Sign language knowledge
Timeline
Front Desk Agent
Brandi Noel
07.2025 - Current
Associate of Arts - Child Development
Penn Foster Career School
High School Diploma -
Penn Foster Career School
Associate Degree Criminal Justice - Criminal Justice
Penn Foster Career School