Andrea McAvoy
Calion,OH
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Chili's Bar and Grill. Proven ability to enhance guest engagement and satisfaction through attentive service and strong multitasking. Experienced in cash handling and maintaining cleanliness standards, consistently delivering high-quality experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Server
Dennys Restaurant
Fort Bliss, TX
06.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Chili's Bar and Grill
Leesville, LA
02.2019 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Chili's Bar and Grill
Fort Bliss, TX
08.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Front Desk Receptionist
Wiesbaden Army Lodge
Wiesbaden Germany
08.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Manager
Mcdonald’s
Mount Gilead, OH
06.2015 - 01.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Diploma -
Northmor High School
Galion, OH06.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Memory retention
- Cleanliness standards
Timeline
Server
Dennys Restaurant
06.2024 - 01.2025
Server
Chili's Bar and Grill
08.2023 - 04.2024
Front Desk Receptionist
Wiesbaden Army Lodge
08.2022 - 02.2023
Server
Chili's Bar and Grill
02.2019 - 02.2020
Manager
Mcdonald’s
06.2015 - 01.2018
Diploma -
Northmor High School
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