ANDREA McTaw
Dallas,TX
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Energetic and result focused management professional with success in developing and leading diverse teams to achieve outstanding results. Excel in managing multiple priorities concurrently, highlighting the efficiency and practical solutions. Catalyst, problem solver, and coach recognized for handling complex situations with professionalism, thoughtful risk, and urgency.
Overview
5
5
years of professional experience
Work History
ASSET MANAGER
GTS TECHNOLOGY SOLUTIONS
02.2023 - Current
- Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
- Designed, Implemented and Maintained inventory tracking systems for optimized inventory control
procedures - Maintained contract database of existing and new client contract files and details.
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Examined supply levels to identify shortages and developed remediation strategies as needed.
- Documented daily shipments and deliveries to maintain inventory levels.
- Created detailed reports for adjustments, inventory operations and stock levels.
- Evaluated new inventory to ensure it’s ready for delivery
- Developed business relationships with suppliers and customers
- Monitored customer demand and analyzed data to anticipate future supply and logistical needs.
- Demonstrated management and decision-making skills concerning Information Systems policies,
processes, and procedures, with proven track record of completing tasks and/or projects within budget and on schedule. - Utilized multiple service management systems, and databases (Service Now, Connect Wise, GMPLS, Dell Premier, PeopleSoft, and PowerBI) to ensure that changes to inventory are up to date and accurately reflect current day.
Area Manager II
07.2022 - 02.2023
- Amazon IAH1
- Plan operations to meet established schedules by submitting daily planners and quarterly updates (SOS planner, PDP planner, EOS planner) throughout shift to ensure daily expectations are met
- Strong focus on associate recognition by creating an AA recognition program for VRETS that consists of a “Wall of Fame” and "Library Cards" for AAs that learn both pick and stow
- Aided in historical opening of IAH1 Reverse logistics site to ensure successful launch
- Evaluated production levels, quality standards, and maintenance actions to identify and address operational problems and maintain targets
- Collaborate with technical and administrative teams to develop and implement successful corrective plans
- Improved process efficiency by implementing a pick path in VRETS that boosted pick rates by 15% in all pick paths
- Collaborate between ICQA, pick, and pack to help establish the new VRETS pack process that boosted overall pack rates by 12% shift over shift
- Took pack UPH from 45 UPH - 55 UPH to a strong 120 UPH
- Assess Reports to evaluate performance, develop targeted improvements and implement changes
- Review forecasts and determine productivity requirements by using ALPS and Fox Den to meet overall business objectives
- Partner with other Area Managers to assure labor allocation for a balanced and efficient shift
- Evaluate Employees' strengths and assigned tasks based upon experience and training
- Promoted 3 L1 AAs to T3 roles (process assistant, 1 PA to AM status)
- Supervise and train between 50-120 Associates per shift
- Audit shortages in inventory when AAs are outliers in quality checks to investigate what went wrong
- Became POC for Concessions improvement through eliminating the number of errors that occur shift over shift
- Created "Quick Bites" of information to aid in continued improvement of concessions within CRETS Process.
Area Manager
Amazon
01.2021 - 07.2022
- BFL1
- Created a PA and PG mentor program to ensure PGs are prepared for promotion
- Reduced leg-related injuries by 5% in pick and ICQA by spearheading a project to get better-quality knee pads for associates
- Partner with other Area Managers to ensure labor allocation for a balanced and efficient shift
- Support growth and development of associates through weekly referencing data/performance to identify areas of opportunity and implement strategies to improve efficiency and quality
- Supervise and train between 130-200 associates per shift
- Actively engage associates to improve work experience, as well as identify and remove any barriers that are present
- Support all safety programs and OSHA compliance to ensure safe work environment for all associates.
Bike Assistant
California State University Bakersfield
08.2019 - 05.2020
- Greeted customers while entering premise, provided high level customer service by proactively engaging
- Drove accountability across receiving, storing, and issuing equipment, replacement parts, and items for repair
- Performed inventory and maintained accurate records, documented tasks performed, and properly executed
- Ensured proper management practices followed by team; train new associates and students on Runner Ride program, policies and procedures; accomplished adherence with Student Recreational Center evacuation plans and emergencies Embodied “the customer comes first," promptly and proficiently resolved issues that fostered confidence and direction.
Teaching Assistant
California State University Bakersfield
01.2019 - 05.2019
- Accomplished wide variety of complicated tasks that assisted professors and administrators under school directives
- Seamlessly integrated teacher evaluations with students' professional goals and maintained education requirements
- Established office hours that ensured adequate time allotment delivered individual and group support with assignments
- Administered scores, Course Management System (CMS), and constructive exchanges across course content and discussion forums; delivered and executed support to 39 students.
Education
Bachelor of Science - PSYCHOLOGY
CALIFORNIA STATE UNIVERSITY BAKERSFIELD
Bakersfield, CA08.2020
Skills
- 1-2 years- Managing Projects with large scope in department
- 1-2 years- Quality control, Inventory, Receiving, Load & Unload, Shipping & receiving, Training & development, Logistics, Profit and Loss, Various ticketing systems
- 1-2 years- Service Now, People Soft, Connect Wise, GMPLS, Projections, Microsoft Office, Excel, ALPS, LP VS PPR, HRR, Warehouse Distribution Experience, Interviewing, Audits, Forecasting, Onboarding
- 1-2 years- Performance tracking and evaluations
- 1-2 years- Managing Operations and Efficiency
- 1-2 years- Administrative Management
Affiliations
Event Liaison for Mental Health and Well Being at IAH1
Secretary of the Black Employee Network at IAH1
Vice President of Women@Amazon at IAH1
Member of Asians@Amazon at IAH1
Timeline
ASSET MANAGER
GTS TECHNOLOGY SOLUTIONS
02.2023 - Current
Area Manager II
07.2022 - 02.2023
Area Manager
Amazon
01.2021 - 07.2022
Bike Assistant
California State University Bakersfield
08.2019 - 05.2020
Teaching Assistant
California State University Bakersfield
01.2019 - 05.2019
Bachelor of Science - PSYCHOLOGY
CALIFORNIA STATE UNIVERSITY BAKERSFIELD
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