Andrea Mejia
Houston,TX
Summary
Assisted in managing housekeeping operations with emphasis on efficiency and guest satisfaction. Supported a team in upholding cleanliness and service standards. Helped address guest concerns to enhance overall experience.
Facilitated customer interactions to build loyalty and satisfaction. Assisted in coordinating service efforts to improve time management and multitasking skills. Committed to providing positive experiences that connect with customers.
Overview
7
7
years of professional experience
Work History
Quality Control Manager
RNA Facilities Management
Houston, TX
03.2024 - Current
- Led quality assurance initiatives to enhance operational efficiency and product reliability.
- Developed and implemented quality control processes to meet industry standards.
- Trained and mentored staff on best practices for quality management systems.
- Conducted regular audits and inspections to identify areas for improvement.
- Established strong relationships with suppliers to ensure compliance with quality expectations.
Area Supervisor
RNA Facilities Management
Houston, TX
03.2024 - Current
- Supervised daily operations, ensuring compliance with company standards and client expectations.
- Trained and mentored staff on best practices for facility management and service delivery.
- Developed and implemented operational strategies to enhance efficiency across multiple sites.
- Conducted regular inspections to identify areas for improvement in service quality and safety protocols.
- Coordinated communication between management and staff to streamline workflow processes.
- Managed inventory levels, optimizing supply chain operations to reduce costs and improve service delivery.
- Evaluated staff performance, providing feedback and support to foster professional growth.
Housekeeping Supervisor
ABM Janitorial Services
Houston, TX
02.2023 - 02.2024
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Make Ready Supervisor
Pro x recon
Houston, TX
03.2020 - 02.2023
- Managed and directed a team of make ready staff to ensure timely completion of tasks.
- Reviewed vacant units for damages, deficiencies, and safety hazards prior to move-in.
- Inspected all vacated apartments for damage, cleanliness and compliance with company standards.
- Coordinated with contractors and vendors on preventative maintenance repairs and renovations.
- Maintained accurate records of apartment turnovers including time frames, costs, materials used and labor hours.
- Provided direction to make ready staff on proper use of tools, equipment, supplies and products needed for apartment turnarounds.
Management Assistant
Op detail inc
Katy, TX
08.2019 - 01.2020
- Provided administrative support to management staff, including responding to customer inquiries and preparing reports.
- Organized meetings and conferences, scheduled appointments, and managed travel itineraries for senior managers.
- Handled confidential information with discretion and maintained organized filing systems.
- Assisted in the preparation of budgets by compiling data related to costs and revenues.
- Developed project plans by coordinating tasks among various departments.
- Researched new products or services that could benefit the organization.
- Answered phone calls from vendors regarding orders or other inquiries.
Education
High School Diploma -
Sharpstown High School
Houston, TX06.2020
Skills
- Staff Evaluations
- Employee Evaluations
- Cleaning Practices
- Department Coordination
- Training and Mentoring
- Cleaning and Sanitation
- Customer Relationship Management
- Vacuuming and Sweeping
- Washing Windows
- Window Cleaning
- Performance Improvements
- Staff Training and Development
- Supply Inventory Management
- Driver's license
- First aid training
- Construction site cleaning
- Sanitization procedures
- Fall protection
- Teamwork
- Time management
- Construction safety
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Control Manager
RNA Facilities Management
03.2024 - Current
Area Supervisor
RNA Facilities Management
03.2024 - Current
Housekeeping Supervisor
ABM Janitorial Services
02.2023 - 02.2024
Make Ready Supervisor
Pro x recon
03.2020 - 02.2023
Management Assistant
Op detail inc
08.2019 - 01.2020
High School Diploma -
Sharpstown High School