Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Mejias

St. Cloud,FL

Summary

Medical Assistant with 4+ years of professional experience in patient care, customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. Fluent in written and oral Spanish.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Truist Bank
Orlando, FL
01.2024 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.

Patient Care Technician

DaVita
Kissimmee, FL
09.2023 - 12.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained clean and safe environment to promote patient safety and comfort.

Front Desk Receptionist

Rosen Hotels & Resorts
Orlando, FL
01.2022 - 08.2023
  • Greet and welcome guests, providing them with a positive first impression of the organization.
  • Provide clerical support to staff: answer phone calls, record messages, and respond to inquiries.
  • Process maintenance requests for office workers and support staff, sorted mail, greeted and guided visitors, and conducted tours when needed.
  • Maintain security and telecommunications systems and operate POS systems.
  • Keep the office secure by following procedures, monitoring logbooks, notifying a team of visitors and issuing badges.
  • Comply with procedures, rules, and regulations on keeping a safe and clean reception area.
  • Provide administrative and clerical support such as: preparing letters and documents, receiving and sorting mail and packages, and scheduling appointments and maintaining appointment calendar.

Dental Hygienist

Suama Dental Office
Caracas, Venezuela
01.2019 - 01.2021
  • Daily, prepared 7+ patients for dental work.
  • Performed infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures.
  • Assisted dentists in managing medical and dental emergencies when necessary.
  • Recorded treatment information in patient records.
  • Exposed dental x-rays from dental diagnostics and cared for dental x-ray equipment.
  • Gave patients information on dental hygiene, oral health care, and plaque control programs.
  • Collected and recorded medical and dental histories and patient vital signs.
  • Provided postoperative instructions as directed by the dentist.
  • Ordered dental supplies and maintained dental equipment inventory.

Education

Certified Clinical Medical Assistant (CCMA) - undefined

National Healthcareer Association (NHA)
01.2023

Certified Phlebotomy Technician (CPT) - undefined

Phlebotomy Orlando Online
Orlando, FL
01.2023

BLS Certificate - undefined

National CPR Foundation
Orlando, FL
01.2023

Associate of Applied Science in Dental Hygiene - undefined

Centro Nacional De Adiestramiento Técnico Dental
Caracas
01.2020

Skills

  • Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt, Patient Care, Clinical Assistance, Infection Control
  • Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Patient Care

Timeline

Customer Service Specialist

Truist Bank
01.2024 - Current

Patient Care Technician

DaVita
09.2023 - 12.2023

Front Desk Receptionist

Rosen Hotels & Resorts
01.2022 - 08.2023

Dental Hygienist

Suama Dental Office
01.2019 - 01.2021

Certified Clinical Medical Assistant (CCMA) - undefined

National Healthcareer Association (NHA)

Certified Phlebotomy Technician (CPT) - undefined

Phlebotomy Orlando Online

BLS Certificate - undefined

National CPR Foundation

Associate of Applied Science in Dental Hygiene - undefined

Centro Nacional De Adiestramiento Técnico Dental
Andrea Mejias