Andrea Mendez
Hemet,CA
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
Riverside University Health System Medical Center
Jurupa Valley
04.2022 - Current
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Assisted with mental health assessments and crisis intervention services.
- Coordinated referrals with outside agencies such as hospitals or residential treatment facilities when necessary.
- Conducted outreach activities such as participating in community events or visiting local schools to provide information about available services.
- Monitored medication compliance among clients taking psychotropic medications.
- Documented behavioral incidents to keep accurate records.
- Assisted patients in setting and achieving personal and therapeutic goals.
- Emotionally supported patients, monitoring changes in behavior for potentially dangerous changes.
- Maintained detailed records of patient progress and treatment outcomes.
- Assisted with orthotic fittings and provided patients with information about how to properly utilize them.
- Assisted Podiatrist with patient examinations and treatments, including wound care and nail trimming.
- Provided patients with foot-care instructions and advice on proper shoe selection.
Medical Assistant
IHSS In Home Support Services
Perris, CA
01.2018 - Current
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation.
- Engaged in conversation with clients to provide emotional support and mental stimulation.
- Provided personal care and companionship to elderly clients in their homes.
- Administered medications according to instructions from the client's physician.
- Helped clients maintain a clean and safe living environment by performing household tasks such as laundry and light housekeeping.
- Developed trusting relationships with clients through active listening skills and compassionate understanding of individual needs.
- Monitored vital signs such as blood pressure, pulse rate, temperature and respiration when necessary.
- Provided assistance with mobility issues by helping patients walk or transfer from one position to another safely.
- Followed prescribed care plans created by health professionals when providing services to each client.
- Transported clients to medical appointments or other errands as needed.
- Participated in recreational activities with clients including reading, playing games, going for walks or attending social events.
- Assisted patients with daily personal hygiene.
- Assisted with meal planning to meet nutritional plans.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Medical Assistant
MD CARE PROVIDERS
Hemet, CA
02.2020 - 03.2022
- Filed insurance claims forms in accordance with applicable regulations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Inspected equipment to ensure proper working order prior to use on patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Administered medications under physician's supervision.
Non-Emergency Medical Driver
RIVERSIDE SAN BERNARDINO INDIAN HEALTH
Grand Terrace, CA
09.2015 - 11.2017
- Completed required paperwork accurately and on time for each transport assignment including trip logs, invoices, incident reports.
- Checked gas levels daily along with tire pressure and fluid levels before beginning shifts.
- Adhered to company policies and procedures related to patient confidentiality and HIPAA regulations.
- Conducted basic first aid if necessary during transport.
- Performed pre-trip inspections before each shift.
- Ensured that proper safety protocols were followed while transporting clients in wheelchairs or stretchers.
- Provided assistance with loading and unloading of wheelchairs or stretchers into the vehicle.
- Ensured that all passengers are properly secured in seat belts or other restraining devices before starting trips.
- Followed strict guidelines concerning traffic laws when driving ambulances or other emergency vehicles.
- Provided safe, timely and reliable non-emergency medical transportation services.
- Responded promptly to calls for service from dispatch center personnel.
- Assessed the condition of patients prior to transport ensuring their safety throughout the journey.
- Maintained a clean vehicle interior and exterior at all times.
- Communicated effectively with patients, family members and healthcare staff regarding patient care needs.
- Assisted in the transportation of patients to and from medical appointments.
- Maintained accurate records of mileage driven per day, week, month as well as any maintenance issues with assigned vehicle.
- Utilized appropriate equipment such as lifts, ramps, wheelchairs and other specialized devices safely when transferring patients between vehicles and locations.
- Checked vehicle after shift for damage.
- Transported clients to specified destinations safely and on-time.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Cashier
WinCo Foods
PERRIS , CA
08.2013 - 09.2015
- Stocked shelves, rotated merchandise and ensured product freshness.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Checked expiration dates on products regularly to ensure freshness.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
- Organized backroom storage areas according to company standards for safety and efficiency.
- Assisted in training new employees on store procedures and policies.
- Managed cash register operations using POS system and processed sales and returns.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Performed price checks and adjustments as needed.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Maintained work area and kept cash drawer organized.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier
McDonald's
Perris, CA
06.2009 - 08.2013
- Provided assistance in training new employees on proper food handling techniques.
- Took orders from customers accurately and efficiently.
- Kept track of inventory for ordering purposes.
- Performed opening duties, including restocking items, setting tables.
- Adhered to company policies related to customer service practices.
- Operated cash registers to process payments from customers.
- Displayed excellent communication skills when interacting with customers and colleagues.
- Followed safety protocols while handling hot surfaces or sharp objects.
- Responded promptly to customer inquiries or complaints.
- Prepared and served food items according to customer orders.
- Maintained the kitchen area clean and sanitized at all times.
- Assisted in stocking supplies, such as utensils and condiments.
- Set up workstations with necessary items for food preparation.
- Wrapped food items properly for take-out orders or delivery services.
- Greeted patrons upon arrival and provided them with menus.
- Carried out closing duties such as cleaning workstations, equipment, floors.
- Assisted other staff members with various tasks as needed.
- Monitored quality control of products prior to serving.
- Inspected dining and serving areas to ensure cleanliness standards were met.
- Maintained professional demeanor during interactions with customers and co-workers.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Resolved customer complaints in a timely manner.
- Adhered to company policies regarding the use of register systems and money security procedures.
- Verified customer orders for accuracy and completeness.
- Processed cash, credit card, and debit card transactions accurately and efficiently.
- Maintained a clean work area at all times.
Education
MEDICAL ASSISTANT - Medical Assisting
Riverside County Office of Education - Career Technical Education
Riverside, CA03-2019
High School Diploma -
Paloma Valley High School
Menifee, CA06-2013
Skills
- Patient Scheduling
- HIPAA Compliance
- Phlebotomy
- Patient Flow Management
- Patient-focused care
- Payment Collection
- Procedure Assistance
- Data Entry
- Medical Transcription
- Understanding of medical laws
- Vital Sign Monitoring
- First Aid
- Medical terminology proficiency
- Understands medical procedures
- Wound care and irrigation
- Medical terminology in Spanish
- STD counseling
- Medical Procedures
- Electrocardiography (EKG)
- Insurance Verification
- Patient Care Coordination
Languages
English
Professional
Spanish
Professional
Certification
BLS PROVIDER
CPR/AED
Affiliations
Sports and hobbies with my children like baseball and football.
Accomplishments
- Developed and implemented a new way for our office faxes and medical paper work to be reviewed and signed by Physicians and Medical staff in a timely manner.
- Contributed to meeting and exceeding goals for patient care with the medical providers.
- Collaborated with co workers to improve our daily mess board and contributed to exceeding our monthly goals for patient care gaps and health maintenance.
References
References available upon request.
Timeline
Medical Assistant
Riverside University Health System Medical Center
04.2022 - Current
Medical Assistant
MD CARE PROVIDERS
02.2020 - 03.2022
Medical Assistant
IHSS In Home Support Services
01.2018 - Current
Non-Emergency Medical Driver
RIVERSIDE SAN BERNARDINO INDIAN HEALTH
09.2015 - 11.2017
Cashier
WinCo Foods
08.2013 - 09.2015
Cashier
McDonald's
06.2009 - 08.2013
MEDICAL ASSISTANT - Medical Assisting
Riverside County Office of Education - Career Technical Education
High School Diploma -
Paloma Valley High School