Andrea Moore
Fenton,MI
Summary
Customer service specialist with over a decade of experience. Known for delivering high-quality support in fast-paced environments, including call center operations. Skilled in managing inbound and outbound customer interactions, resolving complex policy and billing issues, and maintaining strong client relationships. Adept at multitasking, policy servicing, cross-selling, and working with a variety of insurance carriers and systems.
Overview
14
14
years of professional experience
Work History
Personal Lines Customer Service Specialist II, Service Center
Frankenmuth Insurance
06.2025 - Current
- Provide support in a high-volume call center environment, handling a large volume of inbound calls related to personal lines policies.
- Assist policyholders with coverage changes, endorsements, and general service inquiries.
- Ensure a positive customer experience by resolving issues quickly and accurately, adhering to company standards and compliance.
- Utilize multiple insurance systems and tools to process transactions and update customer information.
- Collaborate with internal departments to support efficient service delivery and policy maintenance.
- Responded to customer requests for products, services, and company information.
Personal Lines Account Manager II
A.J. Gallagher Insurance
11.2024 - 05.2025
- Managed personal lines accounts including policy servicing, remarketing, and cross/up-selling.
- Issued new business and endorsements with both standard and surplus line carriers.
- Delivered expert advice and support across billing, coverage changes, and client inquiries.
- Conducted annual reviews of existing policies to update information.
Account Manager – Personal/Commercial Lines
Peabody Insurance Agency
11.2022 - 11.2024
- Assisted clients via phone with policy and billing questions, endorsements, and policy remarketing.
- Provided coverage consultations and worked across multiple carriers using the AMS360 system.
- Quoted and processed new and renewal business for personal lines.
- working with middle market commercial
accounts via phone and email. - Remarketing of accounts, processing policy changes, quoting with standard carriers and surplus carriers.
Customer Service and Billing Representative
Scherff Insurance Agency – Meemic
05.2014 - 10.2022
- Delivered front-line service for personal lines clients in an office environment.
- Processed payments, endorsements, and applications; resolved coverage and billing issues.
- Mentored new employees in customer service, sales processes, and billing systems.
- Recognized with Meemic’s President’s Circle Award for outstanding performance.
Customer Service and Billing Representative
Meemic Insurance Company – Call Center
11.2013 - 05.2014
- Provided phone-based support in a high-volume call center setting.
- Addressed billing concerns, policy changes, and coverage questions.
- Used First Tech systems for secure and accurate payment processing.
Customer Service / Sales Representative
Allstate Insurance – Brundle Insurance
04.2011 - 11.2013
- Built client relationships through consultative selling and policy reviews.
- Issued and serviced policies, performed cross-sales, and handled financial transactions.
Education
Licensed Insurance Agent Course - Property & Casualty
Kaplan University
Southfield, MI01.2011
Completed coursework - Art History
Delta College
Saginaw, MI01.1994
Awards Acknowledgements
Meemic Insurance – President’s Circle Award
Timeline
Personal Lines Customer Service Specialist II, Service Center
Frankenmuth Insurance
06.2025 - Current
Personal Lines Account Manager II
A.J. Gallagher Insurance
11.2024 - 05.2025
Account Manager – Personal/Commercial Lines
Peabody Insurance Agency
11.2022 - 11.2024
Customer Service and Billing Representative
Scherff Insurance Agency – Meemic
05.2014 - 10.2022
Customer Service and Billing Representative
Meemic Insurance Company – Call Center
11.2013 - 05.2014
Customer Service / Sales Representative
Allstate Insurance – Brundle Insurance
04.2011 - 11.2013
Completed coursework - Art History
Delta College
Licensed Insurance Agent Course - Property & Casualty
Kaplan University
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