Andrea Morales
Rantoul,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Shift Manager
Taco Bell
09.2022 - Current
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
Lead Barista
Dunkin' Donuts
09.2021 - 09.2022
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
Grocery Team Member
County Market Grocery Store
06.2021 - 10.2021
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
Education
High School Diploma -
Rantoul Township High School
Rantoul, IL05.2023
Skills
- Inventory Control
- Staff Development
- Accurate Money Handling
- Effective communication
- Customer Service
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Manager
Taco Bell
09.2022 - Current
Lead Barista
Dunkin' Donuts
09.2021 - 09.2022
Grocery Team Member
County Market Grocery Store
06.2021 - 10.2021
High School Diploma -
Rantoul Township High School