Andrea Morse
Cheboygan,MI
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Big Boy Restaurant. Proven ability to enhance guest experiences through effective team collaboration and upselling techniques. Adept at cash handling and maintaining a professional appearance, consistently fostering positive relationships with customers.
Overview
7
7
years of professional experience
Work History
Server
Big Boy Restaurant
Cheboygan, MI
11.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
Dunhams
Cheboygan, MI
09.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Big Boy Restaurant
Saint Ignace, MI
08.2018 - 07.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Cheboygan Area High School
Cheboygan, MI05.2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Menu memorization
- Team collaboration
Languages
French
Elementary
Timeline
Server
Big Boy Restaurant
11.2020 - Current
Sales Associate
Dunhams
09.2020 - 03.2021
Server
Big Boy Restaurant
08.2018 - 07.2020
Cheboygan Area High School